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About the Role
In the Private Clients Bank division, Deutsche Bank consolidates its expertise in private customer business, operating under the Deutsche Bank and Postbank brands as the market leader in Germany. This division offers a global network and encompasses the bank's business with affluent clients worldwide, as well as with private clients and small to medium-sized enterprises. The Private Clients Bank provides high-quality financial services, from comprehensive offerings for private clients to supporting demanding entrepreneurs and their families, and solutions for small and medium-sized enterprises in key Eurozone markets. It is one of the four business divisions of the Deutsche Bank Group, alongside Corporate Bank, Investment Bank, and Asset Management with its asset manager DWS. Deutsche Bank is Germany's leading bank with a global network, firmly rooted in Europe.
Responsibilities
- Responsible for customer-focused consulting of clients managed by the team.
- Independently handle appointments made by yourself and those received from the consulting and call center.
- Focus on needs-based consulting and sales of banking products (accounts, cards, building savings, deposits) and products for other relevant needs of the personal banking target group (consumer finance, retirement planning, building savings).
- Optionally advise on simple investment needs.
- Responsible for the successful implementation of new service processes, particularly certification according to Service DIN, in the branches.
- Possess own credit competence for personal loans and IDD certification, possibly AnsFuG certification, and consider quality requirements in credit and retirement planning business.
- Identify customer needs using standardized consulting processes and successfully close deals or routinely refer them to specialists (especially for construction financing).
- Actively engage customers regarding digital services (e.g., online/mobile banking) and knowledgeably communicate the benefits of the bank's digital features.
- Continuously develop your expertise in sales, processes, and digitalization.
- Support customers with transactions, service, and administrative tasks (e.g., by redirecting to self-service terminals).
- Process all appointments from the consulting center and utilize interactions from branch business and consulting discussions to schedule follow-up appointments.
Requirements
- Completed training as a bank clerk or a comparable qualification.
- Sales orientation and good knowledge of the private customer product range.
- Sound knowledge of products for basic needs.
- Good skills in appointment scheduling.
- Proficient in customer consulting with a focus on closing deals.
- Confident and competent demeanor when interacting with customers.
- Good sales and communication skills.
Skills
- Digital Features
- Sales
- Consulting
- Banking Products
- Personal Loans
- Retirement Planning
- Building Savings
- Consumer Finance
- Investment Needs
- Digitalization
Location
- Germany
Work Type
- Full-time
- Part-time
Education Level
- Bank clerk training or comparable qualification
Benefits
- Offers covering professional and personal needs.
- Emotional well-being support including counseling for difficult life situations and mental health promotion.
- Physical fitness support through health maintenance offers and a conducive work environment, including check-ups, vaccinations, and healthy lifestyle advice.
- Social connection opportunities, including support from pme Familienservice, Job fitness center, flexible working models (part-time, job tandem, hybrid work), and a culture of diversity, equal opportunity, and inclusion.
- Financial security during active career and for the future, supporting flexibility and mobility, including retirement savings plans, employee banking services, company bicycles, and the Deutschlandticket.
- Benefits may vary slightly by location; consult your recruiter for specifics.
About the Company
- Deutsche Bank Group strives for a culture where employees are empowered to excel together every day.
- This includes acting responsibly, thinking commercially, taking initiative, and working collaboratively.
- The company shares and celebrates the successes of its people.
- Deutsche Bank is Germany's leading bank with a global network and firmly rooted in Europe.
Equal Opportunity
- We welcome applications from all people and promote a positive, fair and inclusive work environment.