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About the Role

The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with SAP solutions. The CSM aims to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. They oversee key customer milestones throughout the customer lifecycle, serving as the strategic point of contact and leveraging SAP resources to maintain overall customer health.

Responsibilities

Successfully complete a 10-month learn-apply program, including classroom and field phases.
Immerse in multi-dimensional, experiential learning focused on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
Enhance skills in solution portfolio management, customer retention, and value realization.
Receive onboarding in the local market with on-the-job training and mentoring by a senior CSM professional.
Work both behind the scenes and directly with customers.
Gain knowledge of SAP and the Customer Success board area.
Obtain professional experience to be ready to serve customers.
Move into a direct customer-facing CSM role upon successful program completion.
Continue to receive mentoring and coaching support to accelerate growth.

Requirements

2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value.
Experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
A cooperative and productive approach to working relationships, internally and externally.
Strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
Proficiency in English to engage with our global network.
AI focus areas: AI Adoption Mindset, Agentic AI Day-to Day Practice, and Context Engineering.
A curious and agile mindset, with a passion for learning and resilience in a fast-paced environment.
Strong problem-solving, project management, and creative thinking skills.
Ability to collaborate across teams and communicate ideas clearly and effectively.
Emotional intelligence and cultural awareness to support inclusive teamwork and thoughtful stakeholder engagement.
A growing foundation in business acumen and emerging technologies, especially artificial intelligence.
A results-oriented approach and the courage to take initiative.
Knowledge in SAP Finance & Spend Management (F&S), S/4HANA Finance, Finance & Quote to Cash (Q2C), or Procurement.
Knowledge in SAP SuccessFactors (Human Capital Management - HCM).
Knowledge in SAP Supply Chain Management (SCM), Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
Knowledge in SAP Customer Experience (CX) – e-commerce, sales, customer service, and marketing processes.
Knowledge in SAP Business Transformation Management (BTM) – Business Process Management/Business Process Automation applications.
Knowledge in SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) – database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.
Must be able to spend four (4) weeks, spread across two trips, in San Ramon, California.
Vacation will not be approved during some critical times of the program.

Skills

Digital transformation
Global intelligence
Human skills
Business acumen
Technology acumen
Solution knowledge
Industry knowledge
Strategy
Tools
Process
Customer retention
Value realization
AI fundamentals
AI adoption mindset
Agentic AI day-to-day practice
Context engineering
Problem-solving
Project management
Creative thinking
Collaboration
Clear communication
Emotional intelligence
Cultural awareness
Emerging technologies
Business process management
Business process automation
Database management
Data management
Analytics
Application development
Integration
Intelligent technologies
SAP Finance & Spend Management
S/4HANA Finance
Finance & Quote to Cash
Procurement
SAP SuccessFactors
Human Capital Management
SAP Supply Chain Management
Asset Management
Manufacturing
Logistics
Product lifecycle management
Project lifecycle management
SAP Customer Experience
E-commerce
Sales processes
Customer service processes
Marketing processes
SAP Business Technology Platform
SAP Business Data Cloud
Integration technology domains
Application technology domains
Data technology domains
Infrastructure technology domains
Security technology domains

Location

Remote
On-site

Work Type

Hybrid
Full-time

Experience Level

1-3 years of professional experience
Early career

Salary/Compensations

$78,000 - $180,700

Benefits

Constant learning
Skill growth
Great benefits
Competitive pay

About the Company

SAP helps the world run better by enabling over four hundred thousand customers worldwide to work together more efficiently and use business insight more effectively.
SAP has evolved from enterprise resource planning (ERP) software leadership to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, SAP is purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
SAP Next Gen is our global experience for students and early talent (0–3 years of professional work experience).
The Next Gen community provides access to a supportive global network, tailored development opportunities, and the ability to contribute to high-impact projects across the business.

Equal Opportunity

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
SAP believes we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.