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About the Role
Interacts with customers, providing information about accounts, products, and services. Handles customer complaints, special orders, and returns via various channels. Answers questions regarding product or service operation and maintenance. Processes orders and provides information on pricing, service changes, discontinuance, and shipping.
Responsibilities
- Talks with customers by phone or in person to ensure the best service possible.
- Interviews customers to obtain information and explain available services.
- Investigates and corrects errors, following customer and company records.
- Adjusts complaints concerning billing or services rendered.
- Refers complaints of product or service failure to appropriate departments for investigation.
- Coordinates customers' service needs with other departments as required to ensure customer service.
- May solicit sale of new or additional services or products.
- May obtain credit records from credit reporting agency.
- May visit customers' premises to obtain order or resolve customer problems.
Requirements
- High school diploma or GED
Skills
- Customer service
- Communication
- Problem-solving
- Order processing
- Complaint resolution
Location
- Onsite
Work Type
- Full-time
Experience Level
- Depending on experience
Education Level
- High school diploma or GED
Salary/Compensations
- $24.00 - $35.00 per hour
About the Company
- At Steven Engineering, our employees are the heart and soul of our company.
- We believe that diverse perspectives fuel the innovative thinking needed to solve our biggest challenges and thrive in an ever-changing world.
- By welcoming individuals from all backgrounds, cultures, and experiences, we not only adhere to our core values but also ensure our business remains competitive and successful.
- We aim to make every employee feel valued, fostering a sense of belonging and ownership at Steven Engineering.
- We are dedicated to treating everyone with dignity and respect, creating a collaborative environment where our employees can grow, learn, and make a meaningful impact, both individually and as part of our team.
- Our culture is built on the principles of teamwork and collective progress, while recognizing the unique contributions each person brings to our company.
Equal Opportunity
- Equal Opportunity Employer/Vet/Disabled