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About the Role
The Materials and Structural Analysis Electron Microscopy (M&SA EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The M&SA EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.
Responsibilities
- Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
- Conduct on-site scheduled planned maintenance visits
- Provide diagnosis and repair support for customers and other field personnel
- Cultivate and develop positive working relationships with customers, system users, and company personnel
- Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
- Complete and submit field service reports
- Provide training to customers and users on system maintenance
- Provide feedback to product quality teams
- Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
- Provide guidance for various reports including identifying and isolating outstanding problems with the system
- Act as a subject expert and resource for training
Requirements
- Bachelor's degree and 3+ years of hands-on technical experience in electronic systems, installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems.
- A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems, or similar systems.
- Ability to deal effectively with customers
- Consistent record of fixing sophisticated systems and subsystems down to the component level
- Able to read and interpret schematics
- Familiar with UHV phenomenon and technology
- Must have ability to acquire a valid passport and travel regionally and internationally as required
- Must possess a valid driver’s license
- Able to lift 40 lbs. without assistance
- Laboratory Setting
- Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
- Standing for full shift
Skills
- Excellent interpersonal communication skills
- Professional working proficiency in English
- MS DOS and Windows software environments
- UHV phenomenon and technology
Location
- Bay area territory (Oakland to San Jose)
Work Type
- Standard (Mon-Fri)
- Onsite
- Travel up to 50%
Experience Level
- 3+ years of hands-on technical experience
Education Level
- Bachelor's degree
Salary/Compensations
- $34.61–$51.92 per hour
- Eligible for variable annual bonus
Benefits
- Choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO)
- 10 paid holidays annually
- Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
- Accident and life insurance
- Short- and long-term disability
- Competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP)
About the Company
- When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
- Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.