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About the Role

Processes and audits financial transactions, provides Golden 1 services, assesses member needs, identifies opportunities for members to utilize Golden 1 products or services, and identifies and reports fraudulent activity. Assists in the proper operation of ATM and Teller Cash Dispenser Units, may take lead for open and closing responsibilities, activates alarms, verifies signature cards, and approves check acceptances within assigned limits. Ensures confidentiality of member and credit union information, maintains knowledge of Golden 1 products, services, policies, and procedures. Opens deposit and specialty accounts, mentors and advises junior Member Service Specialists, and develops coaching and leadership skills. Engages in consultative dialogue with members to identify financial needs, enrolls members in online and mobile banking, and refers member needs for home lending/investment to business partners. Processes consumer loan applications, completes loan fulfillment, approves signature cards, audits loan reports, provides approvals based on authorized limits, and notarizes member documents. Collects medallion stamp request information and maintains an understanding of state and federal laws and regulations related to credit union compliance.

Responsibilities

Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
Assesses members needs while processing transactions.
Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
May be required to take the lead for open and closing responsibilities in the absence of MSS IV and above.
Activates alarm.
Verifies signature cards in ECM (Enterprise Content Management).
Check acceptance approval within assigned limits.
Ensures confidentiality of all member and credit union information.
Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
Mentors and advises MSSI’s and MSSII’s.
Develops coaching and leadership skills by observation and training courses.
Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
Refer member’s home lending/investment needs to the appropriate business partner through EnAct referrals.
Process consumer loan applications and completes the fulfillment of loan when appropriate.
Approves signature cards.
Audits loan reports and provides coaching as needed to avoid future errors.
Provide approvals based on authorized limits as assigned by the Branch Manager.
Notarizes member documents (certification of trust, etc.).
Collects medallion stamp request information and sends to MSS IV or above for approval.
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

Requirements

H.S. Diploma or General Education Degree (GED) required
2+ years year of prior experience in a banker role at another financial institution or customer relationship building role preferred
1+ years 1 year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred

Experience Level

2+ years of prior experience in a banker role at another financial institution or customer relationship building role preferred
1 year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred

Education Level

H.S. Diploma or General Education Degree (GED) required

Salary/Compensations

$24.50 Hourly

Benefits

market-competitive and internally equitable total rewards compensation package
comprehensive compensation package
well-being and work-life balance
career development and growth
rewards and recognition
commitment to Diversity, Equity and Inclusion

About the Company

Golden 1 Credit Union is among the top credit unions in the country.
As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.”
We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California.
We welcome all who embrace our Core Values.