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About the Role
Braze is seeking a Lead Systems Administrator to serve as the technical escalation point for the Service Desk and ensure the reliability, security, and operational excellence of IT services. This role involves leading incident response, performing root cause analysis, and proactively improving systems through automation and process enhancements, while also mentoring team members.
Responsibilities
- Serve as the primary escalation point for the Service Desk to investigate and resolve complex technical issues
- Own the maintenance, configuration, availability, and business continuity of core IT services
- Act as Incident Manager or partner closely with Incident Management during service outages, and security incidents, ensuring clear and timely communication to the business
- Identify recurring issues, define corrective actions, and implement long-term solutions
- Provide advanced support for Google Workspace, including email delivery, permissions, security issues, and service integrations
- Support escalated issues across Zscaler, macOS, networking, Google Workspace, and Okta
- Troubleshoot and maintain integrations of IT SaaS such as; Okta, Google Workspace, Slack, Zscaler and Iru
- Serve as Tier 3 support for macOS, hardware, and network-related issues
- Design, write, and maintain custom scripts or applications to improve system efficiency and reduce manual effort
- Create and maintain IT documentation and contribute to the Knowledge Base
- Manage vendor relationships for IT services and tools
- Investigate and remediate security-related issues across Gmail, Slack, and Okta
- Mentor team members and promote IT best practices across the organization
Requirements
- A hands-on problem solver who takes ownership and strives for operational excellence
- Experienced in supporting SaaS platforms such as Google Workspace, Slack, Okta, Iru, and other enterprise IT services, including API-based administration
- Knowledgeable in virtualization and cloud environments (AWS, VMware, or equivalent)
- Proficient in scripting and automation using tools such as Bash, Python, and/or Ruby
- Comfortable using tools such as Jira, Git, and GAM
- Demonstrated experience designing, implementing, and improving IT services
- Strong understanding of IT operations best practices, including security, storage, data protection, and disaster recovery
- Self-directed, detail-oriented, and capable of prioritizing work based on impact and urgency
- Excellent written and verbal communication skills
- Strong networking fundamentals, including familiarity with the OSI model
- Familiar with software development lifecycle principles
- ITIL Foundation (or higher) certification
- Experience managing cloud infrastructure in AWS, Azure, or Google Cloud Platform
Skills
- Google Workspace
- Slack
- Okta
- Zscaler
- macOS
- Networking
- Bash
- Python
- Ruby
- Jira
- Git
- GAM
- AWS
- VMware
- Google Cloud Platform
- Azure
Location
- New York
- Austin
- Berlin
- Bucharest
- Chicago
- Dubai
- Jakarta
- London
- Paris
- San Francisco
- São Paulo
- Singapore
- Seoul
- Sydney
- Tokyo
Work Type
- Hybrid
Experience Level
- Lead
- Senior
Salary/Compensations
- $111,000 - $174,000/year
- OTE $123,000 - $193,000/year
Benefits
- Equity grants of restricted stock (RSUs)
- Competitive compensation
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
About the Company
- Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
- The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
- The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
Equal Opportunity
- At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
- Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
- We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.