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About the Role
Child Mind Institute is seeking an experienced Receptionist to join our team. You will greet staff, patients, families, and guests, ensuring an outstanding patient experience. This is a full-time position working the 12:00pm - 8:00pm shift, Monday through Friday.
Responsibilities
- Provide an outstanding patient experience for families receiving care at Child Mind Institute.
- Welcome, check-in and route patients, guests and staff to their appointment location.
- Maintain waiting areas ensuring readiness, cleanliness and supplies are available.
- Answer and redirect the general phone lines providing exceptional customer service to callers.
- Assist with scheduling intake calls for new patients with the intake coordinators.
- Ensure proper opening, closing and safety procedures are met throughout the workday.
- Score psychological assessments and provide final reports to clinicians in time for clinical sessions.
- Follow HIPAA guidelines and strictly protect personal health information.
- Other job-related tasks as assigned.
Requirements
- One year (or more) of administrative or office experience.
- High school diploma or GED.
Location
- NYC headquarters office
Work Type
- full-time
- on-site
Experience Level
- experienced
Education Level
- High school diploma or GED
Salary/Compensations
- The salary range for the position is posted.
Benefits
- medical insurance
- 401(k)
- paid parental leave
- dependent care
- flexible work schedules
- discounted tickets
- entertainment perks programs
About the Company
- We’re dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need.
- We’ve become the leading independent nonprofit in children’s mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow’s breakthrough treatments.
Equal Opportunity
- The Child Mind Institute is committed to creating an inclusive culture where all employees feel welcomed and valued.
- The Child Mind Institute is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.