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About the Role
At Soho House, a Server is responsible for educating members and guests on menu items and allergies, while providing an elevated experience by following service standards. The Server plays a crucial role in ensuring service success and guest satisfaction, collaborating with team members, accurately entering orders, and attending to guest requests.
Responsibilities
- Develop and maintain professional relationships with coworkers and management.
- Complete checklists on all trained processes learned in Club School.
- Elevate the dining experience by discussing food and drink pairings and specials to drive sales.
- Maintain communication with Management and Executive Chef regarding allergies or potential risks.
- Complete and submit checkout reports at the end of each shift for management review.
- Adhere to health and safety policies, company procedures, and applicable laws.
- Ensure food orders are plated and coursed correctly before serving.
- Assist runners and bussers with expo and service bar tickets.
- Clean and stock server alley and bar area, polish silverware, plates, and glassware.
- Demonstrate menu knowledge and ability to make suggestions.
- Perform other duties as assigned by supervisor/manager.
Requirements
- Minimum of 2+ years’ experience in a similar capacity.
- Ability to thrive in fast-paced, high-volume environments and problem-solve under pressure.
- Must be hospitable, approachable, passionate about customer service, and respectful.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays.
- Ability to take direction, work in a team environment, and autonomously.
- Tips certified and POS knowledge.
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to make periodical fast-paced movements.
- Must be able to move, pull, carry or lift at least 20 pounds.
- Must be able to occasionally kneel, bend, crouch and climb.
- Must be able to perform physical activities such as lifting, cleaning, and stooping.
- Must be able to stand, walk, lift, and bend for long periods of time.
- Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.
Skills
- Menu knowledge
- Customer service
- Communication
- Teamwork
- Problem-solving
- Attention to detail
- Flexibility
- POS knowledge
- Tips certification
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2+ years
Benefits
- Competitive compensation packages
- Global benefits and perks
- Training to develop technical and managerial skills
- Medical, Dental & Vision (for full-time employees)
- Retirement fund with a 2% match (for full-time employees)
- Paid sick days and vacation days (for full-time employees)
- Career progression opportunities (domestic or international)
- Soho Impact initiatives (mentoring, apprenticeship, outreach, sustainability)
- Access to internal and external learning and development courses
- Participation in Cookhouse & House Tonic events
- Access to team events (fitness, cinema, art classes)
- Provided team meal during duty shifts
About the Company
- Soho House offers competitive compensation packages that feature global benefits and perks.
- We offer training to develop the technical and managerial skills necessary to enhance your career.