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Tailor your resume to this Seasonal Holiday Retail Assistant Manager- Stonestown Galleria role.

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About the Role

As our Assistant Local Manager, you’ll work alongside the Local Manager to help lead the team responsible for creating magical holiday memories for children and families. You’ll support daily photo operations, help motivate and develop the seasonal team, drive sales and service excellence, and ensure every family enjoys a memorable Santa visit, exceptional photo experience, and outstanding guest service from start to finish.

Responsibilities

• Promote a positive, collaborative environment while upholding company values and policies
• Support opening-day preparations, including hiring completion, inventory, equipment setup/testing, scheduling, training, and opening/closing procedures
• Capture photos and help guests choose memorable souvenirs to take home
• Resolve customer concerns and service issues to support a positive guest experience
• Lead by example and reinforce procedures set by senior management
• Troubleshoot technical issues and escalate to IT or Local Management as needed
• Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks
• Perform other duties as assigned

Requirements

• Must be at least 18 years of age
• Strong communication, organization, time management, and problem-solving skills
• Must be comfortable in a cash handling/ sales transaction position
• Ability to lead a team, work independently, and make sound decisions
• Availability to attend required pre-season training
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods
• Available to work a minimum of 20 hours a week or as needed
• Ability to lift and carry equipment up to 10-25 pounds and stand for prolonged periods of time
• Previous leadership or management experience in retail, hospitality, customer service, or a similar environment
• Experience managing teams or operations across multiple locations
• Demonstrated success driving sales, guest experience, and operational results
• Experience with scheduling, training, coaching, and developing team members

Skills

• Team leadership
• Staffing and scheduling
• Coaching
• Sales performance
• Problem-solving
• Guest experience management
• Communication
• Organization
• Time management
• Cash handling
• Sales transactions
• Team leadership
• Independent work
• Decision making
• Technical troubleshooting

Location

• North America

Work Type

• Flexible scheduling
• Full-time
• Part-time

Experience Level

• Leadership experience
• Management experience

Education Level

• High school diploma or equivalent

Salary/Compensations

• $20.65/hour - $21.65/hour

Benefits

• Build valuable leadership experience
• Flexible scheduling
• Same day pay options
• Employee Referral Program
• Fun, fast-paced environment
• Opportunities beyond the season
• One free visit with Santa for friends and family
• 10 photo prints
• 10 free holiday cards from Shutterfly
• A personalized digital message from Santa, powered by Portable North Pole
• 3 free months of access to Pixie Post

About the Company

• Cherry Hill Programs brings the magic to every experience by capturing moments that last a lifetime.
• In partnership with retail locations, tourist attractions, and destinations across North America, Cherry Hill Programs contributes millions of holiday and souvenir experiences for children and families, year after year.
• Our mission is simple: to bring magic to every experience by capturing moments that last a lifetime.
• We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life.
• Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment.
• Every employee plays a part in our Company’s success and makes this a great place to work.
• Our people are the heart of our organization and the foundation of our success.
• Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.

Equal Opportunity

• Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment.
• We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life.
• Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.