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About the Role
Samsung is seeking a passionate and driven Sales Supervisor to lead a team of sales representatives, deliver exceptional customer service, and ensure operational excellence within Samsung Experience Stores. This role offers the opportunity to become an expert in a cutting-edge industry and grow within a fast-paced, high-energy environment.
Responsibilities
- Support all aspects of sales, customer service, and sales representative team development.
- Execute strategies to drive sales across multiple categories.
- Participate in recruiting, training, scheduling, and managing sales representative performance.
- Coach sales representative team on expectations and sales standards.
- Support sales team on the sales floor by interacting with customers and uncovering customers' needs through skilled questions.
- Support in leading daily and monthly store meetings.
- Support management team in key-holding, store opening, and store closing responsibilities.
- Uphold professionalism and integrity at all levels.
- Ensure team members are up to date on policies and procedures.
Requirements
- Minimum 2 years of retail experience.
- Wireless sales experience is a strong asset.
- Ability to drive sales and provide excellent customer service.
- Embody the Samsung brand and care about customer needs.
- Possess high level of interpersonal and customer skills.
- Strong management, coaching, and leadership abilities.
- Ability to recruit and build a team.
- Detail-oriented and results-focused.
- Effective decision-maker and problem-solver.
- Flexible to work beyond traditional business hours.
- Requires successful completion of a criminal background check.
Skills
- Leadership
- Sales
- Coaching
- Communication skills
- Retail management
- Recruitment
- Customer service
- Interpersonal skills
- Problem-solving
Location
- Yorkdale Shopping Centre (North York), Toronto, ON
Work Type
- Full-time
Experience Level
- 2 years of retail experience
Salary/Compensations
- $24/hr Base Salary with industry leading bonus structure
Benefits
- Exciting incentive programs
- Comprehensive health and dental plans
- Discounts on the newest technology
- Great employee referral program
- Ongoing continuous training
- Local, regional, and national career growth opportunities.
About the Company
- OSL Retail Services is a people-focused company at the top of its game, recognized as a Platinum Winner of Canada’s Best Managed Companies for 9 consecutive years.
- Samsung is a global leader in technology, opening new possibilities for people everywhere.
- OSL and Samsung have teamed up to operate the Samsung Experience Stores across Canada.
Equal Opportunity
- OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity.
- We believe in diversity and encourage any qualified individual to apply.
- As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments.
- All final hiring decisions are made by our recruitment and/or hiring manager team.