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About the Role

This role is critical in driving the program's operations workstreams, ensuring operational excellence, optimizing processes, and achieving sustainable outcomes. The Operations PM will collaborate with business, technology, and operations leadership to manage roadmaps, delivery timelines, costs, risks, and dependencies, while maintaining strong governance and stakeholder engagement.

Responsibilities

Drive end-to-end success of operational workstreams, ensuring delivery on time, within scope, and on budget.
Partner with operations leads, cross-functional, and cross-BU teams to maintain progress and proactively resolve challenges.
Develop and maintain integrated operational roadmaps, acting as the single source of truth for status and updates.
Identify opportunities for operational efficiency within workstream solution development and implement process improvements.
Ensure operational workflows are documented, standardized, and aligned with best practices.
Support change management and business readiness efforts for operational teams.
Identify operational risks and develop mitigation strategies.
Track and communicate dependencies across teams to avoid bottlenecks and delays.
Lead operations governance forums and participate in broader governance.
Provide clear, concise updates to senior operations leadership and stakeholders on operational performance, risks, and decisions.
Collaborate with Business PMO, Tech PMO and Architecture teams to ensure operational solutions are scalable and sustainable.
Validate that operational processes align with technology capabilities and regulatory standards.
Monitor budgets, forecasts, and resource allocations for operations workstreams.
Report operational performance—including financials, progress, quality, and risks—to leadership and executive sponsors.

Requirements

Bachelor’s degree minimum.
Minimum 7 years of program/project management experience in operations or service delivery, preferably in health, dental, or insurance domains.
Proven track record of managing complex, multi-workstream operational programs.
Experience with process improvement methodologies (Lean, Six Sigma) and tools (Jira, Smartsheet).
Strong leadership and stakeholder management skills.
Excellent communication and facilitation skills.
Ability to analyze data and develop frameworks to drive decision-making.
Comfortable working in dynamic environments with evolving priorities.

Skills

Program/Project Management
Operations
Service Delivery
Health Insurance
Dental Insurance
Process Improvement
Lean
Six Sigma
Jira
Smartsheet
Stakeholder Management
Communication
Facilitation
Data Analysis
Framework Development

Location

Remote

Work Type

Salaried
Incorporated Business Rate
Day schedule
37.5 hours per week

Experience Level

Senior
Minimum 7 years

Education Level

Bachelor’s degree minimum

Salary/Compensations

$100-$110 per hour
$120-$130 per hour (Incorporated Business Rate)

Benefits

2 month contract with the potential for extension of 6 months
Opportunity to contribute to high-profile global corporate events and executive engagements

About the Company

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach.
As part of the screening process, some applications may be reviewed using artificial intelligence tools.
Only candidates who meet the hiring criteria will be contacted.