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About the Role

Unity Lab Services is a business segment that supports the Customer Channels Group and provides critical outsourced on-site services at customer locations. This position is passionate about service delivery excellence within Unity Lab Services, with a portfolio of key services including Lab Materials Management, Shipping and Receiving, and Lab Concierge.

Responsibilities

Leads a team of on-site staff.
Participates in the candidate selection process, trains, and evaluates staff’s performance.
Supervises staff in a manner that is consistent with our organizational culture, which is based on 4i-values.
Actively seeks development opportunities for team members and self.
Promotes a friendly environment, good morale and cooperation.
Ensures customer needs are met and high-quality service is delivered through a variety of means including: staff meetings, exceeding service levels, monitoring of the site performance, efficiency, and attendance records.
Assists in determining the resolution of all customer situations in a timely manner.
Reinforces a customer focused orientation.
Collaborates with Program Manager and/or Site Manager to quantify all aspects of value creation for the customer through detailed data collection and reporting.
Report business metrics, target and define new opportunities, act as resource for sales team, act as resource for the customer in the area of service, savings and opportunities.
Evaluates employees’ training needs, identifies possible solutions and arranges for needed training and development.
Ensures that employees are cross trained and develops employees to build a career path and succession plan.

Requirements

Ability to present and articulate points by verbal and written communications.
Ability to establish and champion positive customer relationships.
Willingness to work overtime as the need arises.
As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements.
Customer requirements may differ from or exceed Thermo Fisher’s criteria.

Skills

Strong interpersonal skills and proactive approach in all duties.
Skills to lead, coach and develop staff.
Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement.
Detail oriented, technically proficient, organized, problem solver, promotes team environment.

Location

South San Francisco, CA

Work Type

Standard (Mon-Fri)

Experience Level

3-5 years of dynamic proven experience in applicable field with GXP experience preferred.

Education Level

High school diploma/GED required.
Bachelor's degree strongly preferred.

Salary/Compensations

$64,800.00–$97,000.00

Benefits

Comprehensive healthcare
Paid Holidays
Tuition reimbursement
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

About the Company

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale.
Our Mission is to enable our customers to make the world healthier, cleaner and safer.
As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Equal Opportunity

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.