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About the Role

Technical Program Managers are responsible for leading complex customer programs from contract award through final delivery, ensuring technical, operational, financial, and customer requirements are successfully achieved. This role serves as the primary point of coordination between customers and internal teams, driving program execution across engineering, manufacturing, quality, supply chain, and operations. It requires a proactive, results-oriented approach, leveraging strong technical and business acumen to align cross-functional teams, manage risk, drive accountability, and resolve challenges.

Responsibilities

Lead complex customer programs from contract award through production and final delivery, ensuring commitments related to scope, schedule, cost, quality, and technical performance are achieved.
Serve as the primary point of contact for customers, maintaining strong relationships and providing clear communication regarding program status, milestones, risks, and deliverables.
Partner closely with Engineering, Manufacturing, Quality, Supply Chain, Contracts, and Business Development teams to drive successful program execution.
Translate customer requirements into actionable plans, ensuring all stakeholders understand priorities, deliverables, and expectations.
Develop and maintain integrated program schedules, resource plans, budgets, and performance metrics to support successful execution.
Lead cross-functional program reviews, ensuring critical actions, risks, and decisions are identified, communicated, and resolved in a timely manner.
Proactively identify program risks, resource constraints, and execution challenges, developing mitigation plans before they impact customer commitments.
Drive accountability across functional teams by removing obstacles, facilitating decision-making, and maintaining focus on program objectives.
Monitor program performance against established milestones, budgets, and key performance indicators, implementing corrective actions when necessary.
Manage program scope changes, customer requests, and contract modifications while ensuring impacts to cost, schedule, and resources are properly evaluated and communicated.
Support proposal development, quoting activities, and program planning efforts by providing schedule, resource, cost, and risk assessments.
Collaborate with operations and engineering teams to support product development, qualification, transition to production, and ongoing operational success.
Prepare and present program updates, forecasts, and performance metrics to customers, leadership teams, and executive stakeholders.
Drive continuous improvement efforts that enhance program execution, customer satisfaction, operational efficiency, and overall business performance.
Maintain accurate program documentation, financial tracking, revenue forecasts, and reporting throughout the program lifecycle.

Requirements

Bachelor's degree in Engineering, Engineering Technology, Business Administration, Operations Management, Program Management, or a related discipline.
An engineering degree is strongly preferred for candidates supporting complex technical programs.
5-7 years of experience leading customer-facing programs, projects, product development initiatives, or manufacturing operations within a technical, engineering, or manufacturing environment.
Demonstrated success managing complex programs involving cross-functional teams, multiple stakeholders, competing priorities, and aggressive schedules.
Strong ability to understand technical requirements, engineering concepts, manufacturing processes, and customer specifications, and translate them into actionable execution plans.
Experience managing program schedules, budgets, resources, risks, and deliverables throughout the full program lifecycle.
Familiarity with federal contracting or government/DoD contracting environments is preferred.
Proven ability to lead through influence, build alignment across functional teams, and drive accountability without direct authority.
Highly organized and self-directed, with the ability to manage multiple programs simultaneously while maintaining attention to detail and execution.
Strong business acumen with the ability to balance customer expectations, operational realities, financial performance, and organizational priorities.
Experience working within an ERP-driven manufacturing environment; Epicor experience is preferred.
Advanced proficiency with Microsoft Office applications, including Excel, PowerPoint, and Microsoft Project or similar project management tools.
Excellent communication, presentation, negotiation, and relationship management skills, with the ability to effectively engage customers, executive leadership, and technical teams.
Program Management Professional (PMP) certification is preferred but not required.
Applicants must be U.S. Persons as defined by U.S. law (U.S. citizens, lawful permanent residents, refugees, asylees, or temporary residents granted amnesty) pursuant to ITAR, EAR, and other export compliance laws and regulations.

Skills

Technical Program Management
Customer Relationship Management
Cross-functional Team Leadership
Risk Management
Schedule Management
Budget Management
Resource Planning
Performance Metrics
Problem-Solving
Accountability
Scope Management
Proposal Development
Product Development Support
Continuous Improvement
Documentation
Financial Tracking
Revenue Forecasting
Reporting
Microsoft Office Suite
Microsoft Project
Presentation Skills
Negotiation Skills
Relationship Management

Location

Rochester

Work Type

Full-time
Onsite

Experience Level

5-7 years

Education Level

Bachelor's degree in Engineering, Engineering Technology, Business Administration, Operations Management, Program Management, or a related discipline

Salary/Compensations

Competitive compensation package linked to your experience and performance.

Benefits

401(k) with company match
Tuition Reimbursement
Health insurance
Dental insurance
Vision insurance
HSA
Life insurance
Paid time off
Vacation time
Sick time
11 paid company holidays

About the Company

RPO is a global leader in precision optics, optical components, and optical assemblies.
We specialize in a full spectrum of products & services including – Design and Engineering, Systems Integration, Lens Assembly, Visible and Infrared Components, Glass and Plastic Molded Aspheres, and Thin Film Coating.
As one of the fastest growing companies in Rochester, RPO offers exciting career paths and work on market-leading programs.

Equal Opportunity

Rochester Precision Optics is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people.
EOE/AA/Race/Gender/Disability/Veteran
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility verification form upon hire.