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About the Role

As an Automation Engineer, you will design, build, and maintain scripts, workflows, and tools to reduce manual IT work and solve complex problems. You will also administer and support end-user, identity, and collaboration platforms, ensuring automation is grounded in hands-on system ownership. You will partner with IT teams to identify automation opportunities, reduce risk, and free up capacity, while being accountable for the reliability of your automation.

Responsibilities

Design, build, and maintain automation scripts and workflows (e.g., PowerShell, Python, Bash) to streamline IT service delivery, endpoint provisioning, and systems administration.
Design, build, and own automated workflows for user lifecycle, device provisioning, and identity lifecycle using Rithum's platforms (Okta, Microsoft Entra ID, Intune, Jamf) and API/webhook integrations.
Instrument automations with logging and alerting for auditability and measurability, tracking hours saved and errors reduced.
Translate manual IT operations processes into reliable, documented, automated solutions, adapting existing scripts and tools.
Use AI tools to accelerate script development, troubleshoot automation failures, and draft technical documentation, verifying outputs before production application.
Administer, configure, and monitor end-user and identity platforms (Active Directory, Okta, Microsoft Entra ID, Intune, Jamf, Tanium), escalating complex integration decisions.
Administer and support collaboration and productivity platforms (Microsoft 365, Google Workspace, Slack, Zoom, Microsoft Teams).
Resolve end-user computing issues across Windows and macOS, owning requests end-to-end and escalating critical incidents.
Document technical solutions accurately, securely, and in alignment with corporate IT and Information Security standards.
Partner with Service Desk, Infrastructure Engineering, and Information Security teams to identify manual tasks suitable for automation.
Collaborate with partner teams to test, deploy, and monitor automation workflows, tailoring communication to different audiences.
Provide guidance to Service Desk teammates on scripting fundamentals and automation best practices.
Document automation workflows, runbooks, and troubleshooting guides for supportability and repeatability.
Own the automation knowledge base, keeping runbooks and integration notes current.
Apply lessons learned from prior automation efforts to improve reliability and reduce inefficiencies.
Monitor the performance and reliability of deployed automations, escalating and resolving issues.
Use AI as a starting point for recurring IT work, including configuration research, scripting, troubleshooting, documentation, and solution design.
Validate AI-generated scripts, configurations, and recommendations in non-production environments.
Share effective AI-assisted approaches and prompts with teammates.
Continuously identify opportunities for automation and AI application in Business Technology workflows.

Requirements

2+ years of experience in IT systems administration, service desk operations, or a related technical role.
Hands-on experience writing and maintaining automation scripts (e.g., PowerShell, Python, Bash, or similar).
Hands-on experience administering or supporting enterprise identity, collaboration, and productivity platforms (Active Directory, Microsoft Entra ID, Okta, Microsoft 365, Slack, Zoom, or Microsoft Teams).
Demonstrated experience adapting or troubleshooting existing automation, scripts, or workflows for moderately complex technical issues.
Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity.
Demonstrated hands-on use of AI coding tools (e.g., Claude Code, GitHub Copilot) to build, ship, or automate a working solution.
Located in the United States Central or Mountain time zone, with working hours aligned to that time zone.
Handle escalations requiring cross-team coordination.
Participate in an on-call rotation for urgent issues outside business hours.
Strong written and verbal communication skills.
Must be available for occasional travel to Rithum offices - anticipated quarterly.
Successful professional experience working in a remote environment.

Skills

PowerShell
Python
Bash
Okta
Microsoft Entra ID
Intune
Jamf
Active Directory
Microsoft 365
Google Workspace
Slack
Zoom
Microsoft Teams
Tanium
AI tools
AI coding tools
Scripting fundamentals
Automation best practices
REST API integration
Webhooks
ServiceNow
Jira
Zapier
Make
n8n
Workato
Microsoft Intune
Jira
Tanium
CrowdStrike

Location

United States Central time zone
United States Mountain time zone

Work Type

Remote

Experience Level

2+ years of experience in IT systems administration, service desk operations, or a related technical role
3+ years of experience in IT automation, systems engineering, or a DevOps-adjacent role (Preferred)

Education Level

Certifications such as CompTIA Server+, CompTIA Linux+, Microsoft Certified: Azure Administrator Associate, or equivalent scripting/automation certifications (Preferred)

Salary/Compensations

$75,000-$115,000 per year
10% discretionary bonus

Benefits

Medical, dental and vision benefits
Company HSA contributions
6% 401(k) match
20 days of Paid Time Off
9 Company-Paid holidays
2 paid floating holidays
7 paid sick days
2 Wellness days
1 Paid Volunteer Day
12 weeks primary caregiver leave
4 weeks secondary caregiver leave
Accident, critical illness, and hospital indemnity insurance
Pet insurance
Legal assistance and identity theft insurance plans
Life insurance 2x salary
Access to the Calm app
Employee Assistance Program
$65/month Remote work stipend for internet
Culture and team-building activities
Tuition assistance
Career development opportunities
Charitable contribution match up to $250 per year

About the Company

Rithum™ is the world’s most e-commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences.
We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.
Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included.
Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents.
To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
At Rithum you will: Partner with the leading brands and retailers.
Connect with passionate professionals who will help support your goals.
Participate in an inclusive, welcoming work atmosphere.
Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
Receive industry-competitive compensation and total rewards benefits.
We believe in transparency and fairness in our compensation practices.

Equal Opportunity

Rithum is an equal opportunity employer.
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic.
All employment is decided on the basis of qualifications, merit, and business need.
We're committed to providing reasonable accommodations in accordance with the law for qualified applicants.
If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form.