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About the Role
The IT Engineering Lead designs, administers, and continuously improves the Bank’s workplace technology platforms, focusing on Microsoft 365 and end-user computing. This role engineers secure, scalable solutions for collaboration and productivity, ensuring efficiency while meeting banking, security, and compliance requirements. The Lead acts as a technical authority, translating business needs into engineered IT solutions, providing senior-level escalation support, establishing standards, and partnering with other teams to deliver a modern digital workplace.
Responsibilities
- Owns the administration, configuration, and optimization of the Microsoft 365 environment, including Exchange Online, SharePoint Online, OneDrive, Teams, and Entra ID (Azure AD).
- Designs and enforces M365 governance, security, and lifecycle management standards.
- Engineers scalable solutions for email, collaboration, document management, and digital workflows.
- Designs, implements, and documents IT policies and procedures for workplace technology solutions.
- Monitors incident trends, conducts root cause analysis, and implements corrective actions.
- Acts as a solution architect translating business requirements into technical designs.
- Evaluates emerging workplace technologies to improve productivity and resilience.
- Partners with IT Security to ensure compliance with regulatory and cybersecurity requirements.
- Implements security controls such as conditional access, DLP alignment, and secure collaboration.
- Supports audits and examinations with technical documentation and evidence.
- Assists with various IT projects as assigned.
- Provide support to internal staff for IT issues.
- Other responsibilities as assigned by management.
Requirements
- Senior-level escalation support
- Technical authority for workplace technologies
- Partners closely with cybersecurity, infrastructure, and business teams
- Support audits and examinations with technical documentation and evidence
- Assists with various IT projects as assigned
- Provide support to internal staff for IT issues
Skills
- Microsoft 365 ecosystem
- End-user computing solutions
- Exchange Online
- SharePoint Online
- OneDrive
- Teams
- Entra ID (Azure AD)
- M365 governance
- M365 security
- M365 lifecycle management
- Collaboration solutions
- Productivity solutions
- Digital workflows
- IT policies and procedures
- Root cause analysis
- Solution architecture
- Emerging workplace technologies
- Regulatory compliance
- Cybersecurity requirements
- Conditional access
- DLP alignment
- Secure collaboration