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About the Role

Luke's Lobster is seeking a Marketing Operations & Design Coordinator to support marketing initiatives across various channels. This hybrid role requires strong organizational, problem-solving, and design skills, with 2-3 years of relevant experience.

Responsibilities

Support day-to-day updates and maintenance of the Luke's Lobster website.
Assist with email marketing execution, including design, building, scheduling, QA, and reporting.
Support influencer and partnership coordination, product logistics, tracking, and follow-up.
Assist with marketing campaign execution across restaurants, e-commerce, CPG, and digital channels.
Maintain marketing calendars, project trackers, and campaign documentation.
Help coordinate cross-functional marketing projects and follow up on deadlines and deliverables.
Provide general operational support to the marketing team as priorities evolve.
Execute digital and print ad creation for shopper marketing activities within CPG.
Support design and execution of tradeshow materials for CPG.
Make updates to existing sales materials (sell sheets, brand books, etc.).
Coordinate printing and production of sales materials.
Create any new sales or brand support assets needed.
Make adjustments to packaging mock ups as needed for sales presentations.
Create and update basic marketing materials using established Luke's Lobster brand guidelines and templates.
Handle routine design needs such as menu updates, promotional signage, table tents, POP materials, and other Shack-level assets.
Work closely with the marketing team to translate campaign needs into clear, on-brand creative.
Coordinate with external designers and creative partners on larger or more complex projects.
Prepare files for print and digital use and ensure assets meet production specifications.
Maintain organized libraries of current creative assets, templates, and brand files.
Help ensure brand consistency across physical and digital touchpoints.
Coordinate printing and production of marketing materials from start to finish.
Manage relationships and communication with printers, sign vendors, and other production partners.
Obtain quotes, coordinate proofs, track timelines, and troubleshoot production issues.
Coordinate shipping and distribution of materials to Luke's Lobster Shacks.
Maintain a calendar of upcoming creative and production needs to ensure materials arrive on time.
Help manage marketing inventory and physical collateral.
Serve as a resource to Shack teams for day-to-day marketing material needs.
Coordinate distribution of signage, menus, promotional materials, and other collateral to Shacks.
Help troubleshoot creative or marketing execution issues in the field.
Work with the marketing team to identify opportunities to improve marketing processes and execution at the Shack level.

Requirements

2–3 years of experience in marketing, creative production, graphic design, or a related field.
Strong foundational graphic design skills and an eye for typography, layout, composition, and brand consistency.
Dexterity in Adobe Creative Suite, particularly Illustrator and Photoshop; experience with InDesign is a plus.
Highly organized with strong attention to detail.
Comfortable managing multiple projects and deadlines simultaneously.
Strong project management and follow-through skills.
A proactive, "figure it out" mentality—you see something that needs to get done and take ownership of it.
Strong written and verbal communication skills.
Comfortable working with printers, vendors, designers, and cross-functional partners.
Willingness to jump between creative, operational, and administrative tasks as needed.
Genuine interest in food, hospitality, and consumer brands.
Experience working in a restaurant, hospitality, food, CPG, or retail environment (Nice to Have).
Experience with Shopify, Olo, Klaviyo, or similar marketing platforms (Nice to Have).
Experience managing website content (Nice to Have).
Experience with email marketing platforms (Nice to Have).
Photography and video experience (creation and editing) (Nice to Have).
Essential job functions include standing for sustained periods of time, lifting objects from lower to higher positions, ascending or descending stairs or ladders, and bending, crouching, and reaching to low and high places.

Skills

Graphic Design
Adobe Creative Suite
Illustrator
Photoshop
InDesign
Project Management
Communication
Website Maintenance
Email Marketing
Influencer Marketing
Partnership Coordination
Digital Marketing
Print Production
Brand Consistency
Content Management
Photography
Video Editing

Location

Portland, ME

Work Type

Hybrid
Full-time

Experience Level

2-3 years

Salary/Compensations

$24.00 - $27.00 Hourly

Benefits

Paid vacation, sick days, and holidays
Medical, dental, and vision insurance on a national PPO network with company premium contributions
Access to an Health Savings Account (HSA) and supplemental insurance policies (Accident Insurance and Hospital Indemnity Insurance)
Low-asset fee 401k retirement plan after one month
Optional life insurance and pet insurance after one month
Mobile phone stipend program

About the Company

Luke’s Lobster is a renowned seafood brand and a leading national restaurant group with nearly 30 locations.
We oversee our own seafood processing facility in Saco, Maine, ensuring our 'Shacks' provide our guests the highest quality, best tasting seafood.
We produce branded seafood grocery products as part of our CPG business at grocery stores and other outlets around the country.
Our vision is to be the world’s most trusted seafood brand.
Our mission is to serve the best seafood because we care for it obsessively from the dock to you, and because we're devoted to serving the whole community of people it touches.
We work directly with fishermen to hand pick the best seafood, bring it straight to our own seafood company in Saco, ME and then ship directly to our shacks, grocery partners, and consumers.
Cutting out the middleman means better tasting seafood for you to enjoy and a fairer price for our fishermen.
At Luke’s, our company culture comes first.
We are proud and passionate about the work environment we have fostered and are excited to see it continue to grow.
We value diversity, creativity, transparency, and open communication from all levels.
In 2018, we furthered our commitment to sustainability and socially conscious business practices by becoming a certified B Corporation®.

Equal Opportunity

Luke's Lobster provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to any status, including but not limited to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Luke's Lobster complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Luke's Lobster expressly prohibits all forms of workplace harassment.
Improper interference with the ability of Luke's Lobster employees to perform their job duties may result in discipline up to and including discharge.