Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Case Management Program Manager role.
Rezi rewrites your resume against ALI FORNEY CENTER's job description. Free.
Tailor your resume to this Case Management Program Manager role.
Rezi rewrites your resume against ALI FORNEY CENTER's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Case Management Program Manager posting at ALI FORNEY CENTER — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Case Management Program Manager posting at ALI FORNEY CENTER — free, in seconds.
About the Role
The Case Management Program Manager will oversee a team of Case Managers and Housing Navigators to ensure the effective delivery of services to clients (ages 16-24) at Ali’s Place. This role requires strong leadership skills, extensive knowledge of social services practices, collaboration across all departments, and a commitment to serving queer homeless youth.
Responsibilities
- Provide direct supervision, guidance, and training to a team of Case Managers and Housing Navigators.
- Ensure delivery of high-quality, impactful services to AFC clients utilizing Ali’s Place drop-in center.
- Ensure that DYCD and DOH outcomes are met.
- Collaborate with ICM Coordinator to assign new clients.
- Provide site supervision at Drop-In Center, managing scheduling and coverage issues, crisis de-escalation, and other relevant needs.
- Conduct performance evaluations, provide constructive feedback, and lead weekly supervision to all team members.
- Coordinate team meetings, training, and professional development opportunities.
- Foster a supportive and collaborative work environment.
- Oversee the development and implementation of individualized service plans for each client.
- Participate in the development and enhancement of program initiatives, policies, and procedures.
- Conduct regular program evaluations, collect data, and analyze trends.
- Ensure the timely and accurate completion of required written documentation.
- Input relevant data into designated databases (PTS, AWARDS, CAPS).
- Collaborate with the Director of Case Management to develop and implement quality assurance systems.
- Prepare for audits and collaborate with internal and external stakeholders.
- Assist in the preparation of reports, grant applications, and other documentation.
- Monitor client progress, track outcomes, and ensure documentation is accurate and up-to-date.
- Work closely with Ali’s Place leadership to coordinate services and address youth needs.
- Collaborate with a multidisciplinary care team to ensure communication and quality care provision.
- Participate in regular team meetings to facilitate communication and collaboration.
- Conduct intake assessments and crisis interventions as needed.
- Facilitate staff training sessions on relevant topics.
- Support staff in acquiring the skills and knowledge needed to provide high-quality care.
- Establish and maintain collaborative relationships with community partners, service providers, and government agencies.
- Represent The Ali Forney Center at meetings, conferences, and events.
Requirements
- Undergraduate Degree required.
- Minimum of two years of experience in case management.
- Knowledgeable in the skills of therapeutic engagement and basic assessment.
- Knowledge of LGBTQ+ issues, youth homelessness, trauma-informed care, and relevant social service systems.
- Experience working with the adolescent/young adult population required.
- Comfortability and competency working with transgender individuals.
- Effective computer skills and proficiency in Microsoft Office and Google Suite.
- Demonstrated ability to lead and mentor a team effectively.
- Strong organizational skills with attention to detail.
- Ability to manage multiple tasks simultaneously.
- Ability to work collaboratively in a diverse team environment.
- Ability to build rapport with clients from diverse backgrounds.
- Computer knowledge and competent writing skills.
- Strong written and oral communication.
- Basic assessment and counseling skills.
- Bachelor's or Master's degree in Social Work, Human Services, Psychology, Public Administration, Nonprofit Management, or other discipline (Preferred).
- Bilingual (Spanish or other commonly spoken community languages) (Preferred).
- Knowledge of local resources, social service systems, and advocacy frameworks related to homelessness and LGBTQIA+ rights in New York City (Preferred).
- Familiarity with utilizing harm-reduction approach, sex-positive approach (Preferred).
- Ability to work independently and with others (Preferred).
- Ability to use resources to problem solve (Preferred).
- Demonstrated knowledge of navigating NYC social service agencies, including the Runaway and Homeless Youth (RHY) system, shelter programs, and transitional housing resources (Preferred).
Skills
- Therapeutic engagement
- Basic assessment
- LGBTQ+ issues
- Youth homelessness
- Trauma-informed care
- Social service systems
- Working with adolescent/young adult population
- Working with transgender individuals
- Microsoft Office
- Google Suite
- Leadership
- Mentoring
- Organizational skills
- Attention to detail
- Task management
- Collaboration
- Teamwork
- Rapport building
- Computer proficiency
- Writing skills
- Oral communication
- Counseling skills
- Harm-reduction approach
- Sex-positive approach
- Problem solving
- Crisis management
- Documentation
- Compliance
- Relationship building
Location
- New York, NY 10018
Work Type
- Full Time
- 1 remote day per week
Experience Level
- Management
- Minimum of two years of experience in case management
Education Level
- High School
- Undergraduate Degree
- Bachelor's or Master's degree in Social Work, Human Services, Psychology, Public Administration, Nonprofit Management, or other discipline (Preferred)
Salary/Compensations
- $85,000.00 - $90,000.00 Salary/year
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with up to a 5% employer match (vested after five years)
- Generous Paid Time Off, Sick Leave, Personal Leave, and 12 Paid Holidays
- Employee Assistance Program (EAP)
- Professional Development Opportunities
- Mission-driven, inclusive workplace culture
About the Company
- The Ali Forney Center (AFC) protects LGBTQ+ youth from homelessness and helps them build the tools needed to live independently.
- Founded in 2002, AFC provides housing, healthcare, and educational support to thousands of youth each year.
- AFC creates an affirming, supportive environment where LGBTQ+ youth can thrive.
Equal Opportunity
- Trans and BIOPC individuals are encouraged to apply.