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About the Role

Serve as a key contributor to the security, quality, and integrity of the Certified Fraud Examiner (CFE) Exam program. Monitor exam administration, investigate security breaches and candidate misconduct, analyze exam performance data, and implement policies to uphold industry standards. Your work will protect the credibility of the CFE credential and ensure a fair examination experience.

Responsibilities

Act as the main liaison between the ACFE and its CFE Exam proctoring vendor.
Ensure exam administration and proctoring activities are conducted smoothly and security protocols are followed.
Address technical or procedural issues promptly.
Respond to and investigate incidents that threaten the integrity of the CFE Exam.
Analyze exam-related data for trends indicating suspicious activity.
Research and address escalated exam integrity concerns.
Conduct investigations into potential exam security breaches or instances of misconduct.
Prepare written reports documenting exam integrity investigations, findings, and recommendations.
Contribute to investigative activities related to potential instances of intellectual property theft involving CFE credential program materials and exam content.
Conduct regular audits of completed exam sessions and processes to ensure compliance with security measures, policies, and industry standards.
Maintain records of security breaches, misconduct, and related incidents.
Research certification industry standards, emerging best practices, and legal requirements to contribute to policy creation and enforcement.
Ensure departmental manuals, guides, and resources reflect current policies and procedures.
Deliver clear, professional, and courteous written and verbal communication.
Serve as a backup for the Exam Administration team in handling technical issues, exam eligibility activation, appointment scheduling, rescheduling, exam results, and retakes.
Perform other duties as requested or required.

Requirements

2-4 years of previous professional certification or association experience, including direct exam program experience preferred.
Degree in a related field a plus.
Knowledge of certification industry best practices and accreditation standards strongly preferred.
Prior security or compliance-related experience a plus.
Proven skills in problem solving, analyzing data, building reports, attending to detail, presenting findings, organizing work, managing time effectively, and handling multiple tasks in a timely manner.
Skilled in collaborating with internal and external resources.
Excellent written and verbal communication skills.
Ability to deescalate situations with a professional attitude, patience, and tact.
Proficiency in Microsoft Office (Outlook, Word, Teams, PowerPoint, and Excel).
Proficiency in Salesforce and Salesforce reporting.

Skills

Problem solving
Data analysis
Report building
Attention to detail
Presentation of findings
Work organization
Time management
Multitasking
Collaboration
Written communication
Verbal communication
De-escalation
Microsoft Office Suite
Salesforce

Location

Austin, TX 78701

Work Type

Primarily remote
Hybrid

Experience Level

2-4 years

Education Level

Degree in a related field a plus

Salary/Compensations

$50,000.00 - $65,000.00 Salary/year

Benefits

100% employer-paid medical, dental, and vision insurance
100% employer-paid long-term disability insurance
100% employer-paid $25,000 life insurance for employees
Employer contributions to dependent medical premiums
401(k) plan with company match
Mostly remote work
4 weeks of Paid Time Off (PTO)
Additional week of PTO after 5 years of employment
Additional week of PTO after 10 years of employment
Two weeks of paid Parental PTO
Six additional weeks of recovery leave after birth
12 paid holidays
Employee Success Sharing Bonus Program
$400 annual reimbursement for wellness or work-from-home equipment
Up to $5,250 per year for Tuition Reimbursement
Paid Volunteer, Bereavement, and Civic Duty Hours
Employee Assistance Program (EAP)
Social and Team-Building Events
Fraud Knowledge Bonus

About the Company

The Association of Certified Fraud Examiners (ACFE) is the world’s largest anti-fraud organization and a global leader in anti-fraud training and certification.
For more than 35 years, the ACFE has relied on its core values of service, integrity, and professionalism to become the premiere association for those working to reduce white-collar crime, fraud and corruption.
It takes a dedicated, experienced, and diverse team to serve more than 95,000 anti-fraud professionals around the world.
By prioritizing a people-first mindset and cutting-edge technology, the ACFE is a place for employees to grow in their skillset while becoming part of a global mission.