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About the Role

We are seeking a Senior Product Designer to join our product and design team, specifically within the Enterprise AI team. This role is crucial for shaping our digital ecosystem and designing responsible human-AI experiences for the Claims portfolio. You will influence product strategy and create end-to-end human-AI experiences by integrating AI capabilities into products, workflows, and business processes.

Responsibilities

Leverage user insights, business objectives, operational realities, and data to design human-centered AI experiences that drive meaningful, measurable outcomes.
Lead discovery initiatives to identify opportunities, frame problems, validate assumptions, and align stakeholders before solution development.
Design intuitive, effective, and visually compelling experiences that support user needs and business objectives.
Contribute to strategic planning and roadmap definition alongside product and multidisciplinary agile teams.
Present work to a variety of audiences, including executives and stakeholders.
Partner with a multi-disciplinary team (product managers, data scientists, engineers, operations) to deliver end-to-end solutions from conception to launch and iteration.
Leverage and interpret Design System libraries and design guidelines for multiple brands, while advocating for improvements.
Drive alignment across business, product, and technology stakeholders through facilitation, storytelling, and evidence-based recommendations.
Give and solicit feedback from other designers and collaborators to continually raise quality standards.
Support team growth by providing guidance, coaching, and mentorship.
Contribute to the broader design community, elevating AI design practices, methodologies, and processes.
Act as an advocate for user-centered, data-driven design.

Requirements

5+ years of experience designing and delivering digital products with a demonstrated track record of business and user impact.
Capacity to understand business needs and translate them into design requirements.
Experience solving complex problems and leading design initiatives.
Experience delivering end-to-end digital solutions within a cross-functional team environment, using an iterative approach.
Ability to navigate ambiguity, frame problems, and contribute to multiple initiatives concurrently.
Expertise in usability and user-centered design practices, with visual design experience.
Appreciation and understanding of how typography, color, and layout impact product function.
Mastery of design tools (e.g. Figma).
Experience in producing customer journey maps, process flows, content inventories, wireframes, prototypes, and polished interface design files.
Ability to work collaboratively in an environment focused on teamwork, innovation, open minds, and fun.
Excellent communication, storytelling, and presentation skills with the ability to influence stakeholders at all levels.
Strong facilitation and stakeholder management skills, with the ability to align cross-functional teams and influence decisions through design.
Creative, analytical, curious.
Deeply passionate about design quality and craft.
Organized, fully autonomous, and proactive.
Resilient and adaptable, embodying a growth mindset, with a continuous desire to learn and improve.
Motivated and solution-oriented, contributing to a positive and engaging team culture.
Experience designing AI-powered products, copilots, recommendation systems, automation workflows, or agentic experiences.
Understanding of generative AI, machine learning concepts, and their implications on product and experience design.
Experience designing enterprise software, operational tools, or workflow-intensive applications.
Experience measuring product outcomes through experimentation, analytics, A/B testing, and continuous optimization.
Experience working in highly regulated or complex business environments.
For candidates located in Quebec, bilingualism is required.
Must be eligible to work in Canada.
Portfolio must be included in the application.

Skills

Figma
UX research tools
Customer journey maps
Process flows
Content inventories
Wireframes
Prototypes
Interface design files
Communication
Storytelling
Presentation
Facilitation
Stakeholder management
Generative AI
Machine learning concepts
Experimentation
Analytics
A/B testing
Continuous optimization

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

Senior

Salary/Compensations

94,200 - 115,200

Benefits

Flexible work arrangements
Hybrid work model
Possibility to purchase up to 5 extra days off per year
Telemedicine
Wellness account
Share plan
Savings plans
Annual bonus target (up to double the target)
Employee Share Purchase Plan (ESPP) with 50% Intact match
Defined benefit pension plan offering guaranteed income for life

About the Company

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Pay at Intact is about much more than just salary.
As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
Our pension offerings provide flexibility and long-term security for our employees beyond their careers.
Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

Equal Opportunity

We are an equal opportunity employer.
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.