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About the Role
The Operations Manager will oversee all operational services, including Imports/Exports via Air/Ocean, warehousing, and customs brokerage. This role supports branch operational excellence and drives operational, financial, and compliance objectives.
Responsibilities
- Ensure branch compliance with JAS process, procedures, and governmental standards.
- Meet company and customer established KPIs.
- Manage operational distribution and workloads to meet client and contractual needs.
- Maintain awareness of key import and export lanes and operations processes/requirements.
- Collaborate with operations, sales, warehousing, and sales support teams to achieve target budget.
- Maintain and grow relationships with customers and Carriers.
- Manage branch workflow initiative adherence using PowerBI dashboard to enhance staff productivity.
- Conduct performance evaluations for direct reports.
- Promote, enable, facilitate, and oversee training for branch personnel.
- Identify and relay personnel issues to the Branch Manager.
- Provide ongoing coaching and mentoring to staff.
Requirements
- 7+ years of Freight Forwarding operations experience, handling air/ocean product, warehousing, and customs brokerage.
- 5+ years of prior supervisory/managerial experience.
- Highly motivated leader adept at working in a competitive, challenging, and fast-paced work environment.
- Advanced proficiency in language (written and speaking).
- Firm working knowledge/experience handling air/ocean imports and exports.
- Excellent organizational skills.
- Excellent written and verbal skills.
- Strong computer skills including Microsoft Office Suite.
- Detail-oriented, able to multitask and meet deadlines.
- Self-motivated, able to work in a team and independently.
- Must not have been convicted of a felony without written approval from the Assistant Commissioner.
Skills
- Freight Forwarding operations
- Air/Ocean product handling
- Warehousing
- Customs brokerage
- KPI management
- Operational and financial dashboards
- PowerBI
- Microsoft Office Suite
- CargoWise (C1) experience is a plus
- Customs Brokerage experience is a plus
Location
- Internal office environment
Work Type
- Full-time
Experience Level
- Managerial
- Supervisory
Education Level
- Bachelor’s degree preferred
Salary/Compensations
- $120,000 to $140,000 annually
Benefits
- Compliance with state pay transparency laws.
About the Company
- JAS is an international, non-asset-based supply chain services and solutions company.
- Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.
- JAS Forwarding (USA), Inc. is a customs broker governed by federal regulation.
Equal Opportunity
- As an equal opportunity employer, we comply with state pay transparency laws.
- We will not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other applicable legally protected basis.
- JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
- Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.