Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Software Implementation Specialist role.
Rezi rewrites your resume against BIS Safety Software's job description. Free.
Tailor your resume to this Software Implementation Specialist role.
Rezi rewrites your resume against BIS Safety Software's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Software Implementation Specialist posting at BIS Safety Software — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Software Implementation Specialist posting at BIS Safety Software — free, in seconds.
About the Role
As a Software Implementation Specialist, you will lead the onboarding and implementation experience for new clients, guiding them from kickoff through successful adoption of the BIS Safety Software platform. You will work with a diverse portfolio of organizations, partnering with administrators, project teams, and key stakeholders to understand their operational needs and tailor each implementation. This role is ideal for individuals who enjoy educating others, simplifying complex processes, and making customers successful. A flexible schedule is required to support clients across different time zones.
Responsibilities
- Lead onboarding and implementation projects for new clients, ensuring a smooth and successful transition to the BIS Safety Software platform.
- Deliver engaging virtual and/or in-person training sessions tailored to each client's workflows, business processes, and learning needs.
- Build trusted relationships with client administrators, project teams, and stakeholders throughout the onboarding journey.
- Configure client environments, including training matrices, user setup, and implementation requirements.
- Support data migration by helping clients migrate historical training records and data from previous systems into the BIS platform.
- Coordinate onboarding timelines by managing training schedules, project milestones, and follow-up meetings to keep implementations on track.
- Provide prompt, solution-focused support via phone and email, ensuring clients feel confident throughout their onboarding experience.
- Partner with internal teams to resolve implementation challenges and continuously improve the client experience.
- Identify opportunities for continuous improvement across onboarding processes, documentation, and educational resources.
- Drive successful client adoption, ensuring clients are positioned for long-term success with BIS Safety Software.
Requirements
- 5+ years of experience in Customer Success, Client Onboarding, Software Implementation, Training, or a similar client-facing role.
- Experience working with SaaS platforms or other technology products.
- Demonstrated experience managing multiple client implementations/projects simultaneously.
- Experience onboarding mid-market and/or enterprise clients.
- Strong technical aptitude and confidence learning new software platforms.
- Genuinely enjoy helping people succeed and take pride in delivering an exceptional customer experience.
- Build rapport quickly and are comfortable working with stakeholders at all levels of an organization.
- Excellent communicator who can explain technical concepts in a clear, approachable way.
- Thrive in a fast-paced environment and enjoy managing multiple clients and priorities simultaneously.
- Highly organized and able to balance competing deadlines while maintaining exceptional attention to detail.
- Take initiative, solve problems proactively, and remain calm under pressure.
- Naturally curious, adaptable, and excited to learn new technology.
- Enjoy collaborating across teams and contributing to continuous improvement.
Skills
- Change management
- Data migration
- Microsoft Excel
- French language skills
- Spanish language skills
- Learning Management Systems (LMS)
- HRIS
- EHS
- Compliance software
Location
- Sherwood Park, Alberta
Work Type
- Flexible working hours
Experience Level
- 5+ years
Salary/Compensations
- $75,000 - $95,000 a year
Benefits
- Employee Stock Ownership Plan (ESOP)
- Full medical, dental, and vision coverage
- Life insurance and disability insurance
- Health spending account
- On-the-job training and growth opportunities
- Free on-site parking
About the Company
- BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance.
- Since 2006, we've been building innovative software that helps companies simplify training, improve compliance, and keep their people safe.
- We don’t use job titles internally - we value humility and contribution over hierarchy.
- We move fast, integrate new ideas quickly, and give people real ownership of their work.
- Through our Employee Stock Ownership Plan (ESOP), you have the opportunity to own a piece of the company you’re helping build.
- Headquartered in Sherwood Park, Alberta, since 2006.