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About the Role

This role provides Tier 1 technical support and ensures the smooth operation of computer systems and peripheral equipment across the firm. It is ideal for someone who enjoys hands-on work across a broad range of technology, from traditional desktop support to infrastructure and specialized equipment like 3D printers.

Responsibilities

Responding to helpdesk inquiries and resolving software/hardware issues.
Monitoring system performance and reporting errors.
Setting up and maintaining employee equipment (adds, moves, changes).
Performing minor hardware/software repairs and maintaining inventory records.
Diagnosing technology issues through manuals and user interaction.
Referring major issues to vendors or managers.
Training users on hardware/software usage.
Recommending system improvements to supervisors.
Supporting IP phone systems (Tier 1) and mobile/peripheral devices (Tier 2).
Participating in after-hours and weekend helpdesk support.
Championing sustainable work practices and fostering a green workplace culture.

Requirements

Technical or Associate’s degree or equivalent education/experience.
Minimum of 2 years’ experience in IT support.
Experience with electronic helpdesk systems.
Microsoft and/or Cisco certifications preferred.
Exposure to scripting languages and telecommunications systems.
Familiarity with remote access technologies.
Proficiency in Microsoft Office.
Strong organizational skills and attention to detail.
Effective verbal and written communication on technical matters.
Advanced knowledge in PC components.
Intermediate understanding of Microsoft networking protocols.

Skills

PC components
Microsoft networking protocols
Microsoft Office
Scripting languages
Telecommunications systems
Remote access technologies

Location

San Francisco

Work Type

Full-time
100% in-office

Experience Level

2 years’ experience in IT support

Education Level

Technical or Associate’s degree or equivalent education/experience

Salary/Compensations

$70,000-$80,000 per year

Benefits

10 paid holidays (including 2 floating holidays)
Minimum of 4 weeks of paid time off with a cash out option
Comprehensive medical, dental, and vision coverage
Free mental wellness resources
Life and AD&D coverage
Short and long-term disability benefits
4 weeks of paid parental leave
Fertility coverage
Matching contributions to our 401(K) plan
Financial support and study prep for licensure exams
CEU credit opportunities
Mentorship programs
Paid professional memberships

About the Company

HOK is a collective of future-forward thinkers and designers who are driven to face the critical challenges of our time.
We are dedicated to improving people's lives, serving our clients and healing the planet.
Together, we cultivate a culture of design excellence at the confluence of art and science, blending the power of creative expression with a clear sense of purpose.
HOK is a global design, architecture, engineering, and planning firm consistently recognized as a leader in innovation and impact.
We’re proud to be ranked the #1 A/E firm by Architectural Record, named one of TIME Magazine’s Most Influential Companies, and recognized by Fast Company as one of the Most Innovative Companies.

Equal Opportunity

HOK is an EEO, including disability/vets.