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About the Role
Provide general spa orientation to guests, offer amenities, answer questions, and escort guests to treatment rooms. Maintain cleanliness, stock supplies, and ensure guest satisfaction through attentive service.
Responsibilities
- Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations.
- Offer guests amenities such as water, juice, or heated neck pillows.
- Answer questions about general property information and amenities.
- Escort guests to and from treatment rooms.
- Check computer for updates and changes to schedule regularly throughout the day.
- Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas.
- Dispose of trash and dirty linens in the proper area.
- Secure supplies and equipment at the end of each shift.
- Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets.
- Anticipate and address guests’ service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- No related work experience.
- No supervisory experience.
Experience Level
- No related work experience
- No supervisory experience
Education Level
- High school diploma or G.E.D. equivalent
About the Company
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.
- Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.
- We invite you to explore careers at St. Regis.
- In joining St. Regis, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- Notification to Applicants: The St. Regis Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act).
- We are happy to provide accommodations to job applicants needing assistance.
- If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.
- Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.