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About the Role
Our Austin, TX Entertainment & Live Events team insures a variety of clients in the music, live event, film, theater, and production industries. We are seeking an experienced Commercial Account Manager to assist with a wide spectrum of commercial insurance lines including casualty, property, workers comp, E&O, D&O Cyber-Liability coverages.
Responsibilities
- Communicate effectively and timely with all clients via email, letters, and telephone.
- Review customer needs and advise on appropriate insurers, coverage, and pricing.
- Prepare insurance applications for required coverage lines.
- Create accurate, timely, professional, and compliant presentations, reports, and other market and client documents.
- Review client contracts and insurance requirements.
- Issue certificates of insurance and coverage binders.
- Comply thoroughly with delegated authorities.
- Invite renewals and new business expediently to maximize retention and new business.
- Check and issue insurance documentation.
- Prepare premium invoices and client accounting statements.
- Complete various reports as required throughout the insurance cycle.
- Liaise with insurers regarding client policies.
- Discuss additional products, coverage, and services needed by clients.
- Maintain and update electronic client files.
- Minimize aged debt.
- Perform other duties as assigned by senior or line management.
Requirements
- At least 5 years of commercial insurance account management experience required.
- Strong, professional communication skills – both written and verbal.
- High attention to detail.
- Ability to learn and understand software systems quickly.
- Adaptability to priority changes and deadlines.
- Quick response to and/or acknowledgment of communications.
- Positive and outgoing disposition.
- Ability to work well in a team and independently.
Skills
- Commercial insurance account management
- Written communication
- Verbal communication
- Attention to detail
- Software system proficiency
- Adaptability
- Responsiveness
- Teamwork
- Independent work
- Property/casualty license
- Agency management software (preferably Sagitta)
- MS Word proficiency
- MS Excel proficiency
- MS Outlook proficiency
- Analytical skills
- Commercial insurance lines knowledge
- Negotiation with underwriters
- Client communication during sales and service processes
Location
- Austin, TX
Work Type
- Hybrid
Experience Level
- Minimum of 5 years of experience in commercial account manager role
Salary/Compensations
- Compensation dependent upon qualifications
Benefits
- Generous Paid Time off
- Managed PTO for salaried/exempt employees
- 22 PTO days starting out for hourly/non-exempt employees
- 12 company-observed paid holidays
- 4 early-close days
- Paid parental leave
- Pregnancy disability and bonding leave
- Organ donor/bone marrow donor leave
- Employee referral bonus program of $1,500 per hired referral
- Employee recognition programs
- Employee Resource Groups
- Professional growth & development opportunities
- Mentorship Program
- Tuition Reimbursement Program
- Leadership Development
- Pet Insurance
- Identity Theft & Fraud Protection Coverage
- Legal Planning
- Family Planning
- Menopause & Midlife Support
- 401(k) matching
- Medical insurance
- Dental insurance
- Vision insurance
- Wellness & employee assistance programs
About the Company
- EPIC Insurance Brokers & Consultants is one of the fastest-growing firms in the insurance industry.
- Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide.
- Our core values are: Owner mindset, Inspire trust, Think big, and Drive results.
- EPIC has over 60 offices and 4,000 employees nationwide and is growing.
- EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment.
- EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation.
- We’re in the top 10 of property/casualty agencies according to “Insurance Journal”.
Equal Opportunity
- EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience.
- We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard.
- It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
- California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.