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About the Role

Brookdale is seeking a leader to manage the day-to-day operations of a large community, focusing on associate relations, resident engagement, financial performance, and regulatory compliance. This role is crucial in developing the team, growing revenue, and ensuring a preferred senior living community in the market.

Responsibilities

Lead the day-to-day operations of a community of 60-65 units and two product lines or 65-175 units with up to two product lines.
Oversee associate relations, resident and resident family engagement, financial performance, and regulatory compliance.
Create and execute the business plan to develop the team and establish the community as a preferred senior living provider.
Partner with the district team to grow revenue and profitability.
Collaborate with sales to drive sales results.
Foster an inclusive community culture that ensures high-quality resident experiences and care.
Manage all operations within the community, interacting with staff, residents, prospects, and their families.
Develop and implement business plans and annual operating and capital budgets.
Manage community performance against goals and implement plans for improvement.
Build and maintain strong working relationships with the management team, encouraging teamwork and collaboration.
Empower department leaders to supervise, direct, and motivate staff, and to proactively solve issues.
Hold department leaders accountable for their performance and provide assistance as needed.
Ensure appropriate staffing levels to meet resident needs and comply with legal requirements.
Support department leaders in attracting, developing, engaging, and retaining associates.
Oversee recruiting, hiring, training, and development of associates.
Review promotions, development plans, disciplinary actions, and termination decisions for consistency.
Analyze trends and implement strategies to reduce turnover and increase retention.
Build high resident satisfaction and retention by maintaining positive resident relations.
Be accessible and approachable to residents and their families, proactively solving problems.
Leverage satisfied residents and families to grow community occupancy and execute renewal programs.
Partner with Resident Council as necessary.
Administer resident satisfaction surveys and develop improvement plans with department leaders.
Ensure collaborative relationships with clinical leaders for assisted living or memory care communities.
Oversee resident services, including admissions, healthcare management, and documentation.
Ensure service plan reviews are conducted with appropriate team members and resident families.
Demonstrate financial acumen related to community operations.
Analyze, develop, and execute annual operating and capital budgets.
Meet or exceed budgeted revenue, profitability, and occupancy goals.
Create plans to overcome unanticipated expenses or revenue shortfalls.
Explore revenue enhancement and expense reduction opportunities.
Drive sales and marketing efforts in collaboration with the community sales leader.
Meet or exceed occupancy or revenue targets by developing new business and generating leads.
Engage with prospects touring the community.
Identify trends and implement approved sales and marketing strategies to maximize revenue.
Build positive relationships with local influencers and professionals to raise community profile.
Participate in local social and civic affairs aligned with the Company’s mission.
Represent the community and Company to governmental agencies, professional organizations, and community groups.
Ensure buildings, grounds, and property meet Company standards through oversight of maintenance programs and inspections.
Enforce current Company policies and procedures.
Maintain applicable licenses in accordance with Company, Federal, State, and local requirements.

Requirements

Bachelor’s Degree required.
Minimum of three years related in operational leadership experience required.
Additional years of experience can be substituted for the education requirement on a year-for-year basis.
Must have a valid administrator license in states where required.
Must have a valid driver’s license and access to a private vehicle for business use.
Uses strong analytic skills and an in-depth understanding of the organization and the business.
Demonstrates leadership ability to be responsible for the overall direction, coordination, and evaluation of resident care, marketing, food service, housekeeping, and maintenance units.
Carries out supervisory responsibilities, including managing department leaders, in accordance with the Company’s policies and applicable laws.
Has an advanced knowledge of the organization, industry, and a functional discipline.
Extensive understanding of technical areas gained through experience.
Familiarity with Microsoft software preferred.
Ability to prioritize and effectively manage multiple tasks is essential.
Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests.
Success in driving results.
Successfully demonstrates good judgment, strong problem solving, and decision making skills.
Requires interaction with co-workers, residents or vendors.
Occasional weekend, evening or night work if needed to ensure shift coverage.
On-Call on an as needed basis.
Possible exposure to communicable diseases and infections.
Potential injury from transferring, repositioning, or lifting residents.
Exposure to latex.
Possible exposure to blood-borne pathogens.
Possible exposure to various drugs, chemical, infectious, or biological hazards.
Requires Travel: Occasionally.
Requires Driving: Drives self (Tier 2).

Skills

Excellent written and oral communications skills
Microsoft software proficiency preferred
Ability to prioritize and manage multiple tasks
Ability to delegate assignments
Driving results
Good judgment
Strong problem solving
Decision making skills

Location

Onsite

Work Type

Full-time
Part-time

Experience Level

Minimum of three years related in operational leadership experience

Education Level

Bachelor’s Degree

Salary/Compensations

Base pay in range will be determined by applicant’s skills and experience.
Full-time associates in role are eligible for an annual bonus incentive and sales referral bonuses.

Benefits

Eligibility for equity grants under long-term incentive plan
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Paid Time Off (Full Time Only)
Paid holidays (Full Time Only)
Company provided life insurance (Full Time Only)
Adoption benefit (Full Time Only)
Disability (short and long term) (Full Time Only)
Flexible Spending Accounts (Full Time Only)
Health Savings Account (Full Time Only)
Optional life and dependent life insurance (Full Time Only)
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan (Full Time Only)
Tuition reimbursement (Full Time Only)
Company’s 401(k) program (Temporary associates)

About the Company

Brookdale is recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity.
Brookdale offers opportunities to grow careers through professional development and ongoing health and wellness programs.
Brookdale is a nationwide company with 589 communities as of November 30, 2025.
Brookdale offers extensive corporate support, including a robust training program.

Equal Opportunity

Brookdale is an equal opportunity employer and a drug-free workplace.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.