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About the Role

Provides visual and audible observation of assigned patients under the direction of a Registered Nurse (RN) and unit manager. The work creates moments that matter by serving hospitality for patients, families, and visitors.

Responsibilities

Visually and audibly monitors the assigned patient's condition and behavior at all times.
Completes observation reports at established intervals.
Takes initiative in compassionately rendering service or responding to needs.
Interacts hospitably, cheerfully and supportively with staff, patients, visitors and work colleagues.
Remains at the bedside of assigned patient at all times unless relieved by an appropriate staff member.
Verbally redirects the patient from engaging in at-risk behaviors.
Seeks help or advice as soon as possible when patient appears to be in medical distress or poses a threat, and escalates to assigned medical professionals.
Participates in collaborative identification and reporting of patient safety issues.
Assures patient environment is safe; reports any safety hazards to the charge nurse.
Removes visible hazards and reports as appropriate.
Assists in calming and/or reorienting patient in cases of agitation or confusion.
Assists with keeping patient's room safe and orderly.
Accompanies patient when diagnostic testing is required.
Immediately summons the nursing staff if the patient requires assistance, control, or other nursing interventions, or exhibits unusual behavior or verbalizations.
Immediately reports any potentially dangerous behavior or concerning conversations to the nurse.
Participates in hand-off of pertinent information/behavior about assigned patient when arriving on unit and upon completion of shift assignment.
Arranges coverage around meal break times with nurse and informs nurse prior to leaving patient for any reason.
Assists patient with ordering dietary tray and setting up of patient's meal tray.
Assists with basic positioning of patient.
Assists with patient wheelchair rides and/or ambulation if patient is stable and gait has been previously determined safe by assigned staff nurse.
Responds rapidly and thoroughly to emergencies, special needs, etc.
Accepts suggestions and direction from supervisors and hospital staff.
Demonstrates knowledge of department policies and procedures.
Honors department's attendance, break, behavior, dress, personal hygiene, and safety codes.
Honors all confidentiality and other regulatory requirements.
Accepts and absorbs department and hospital education program.
Assists other associates as necessary.
Responds to direction as provided.
Performs other duties as assigned.

Requirements

Previous related experience is preferred but not required.
Ability to walk or stand for prolonged periods.
Requires bending, stooping, reaching up, and lifting up to 50 pounds.
One to two years of previous experience is preferred.

Skills

Visual and audible observation
Completes observation reports
Compassionate service
Hospitality
Calming and reorienting patients
Assisting with patient care
Responding to emergencies

Location

Dell Seton Medical Center UT - 1500 Red River Street, Austin, TX 78701

Work Type

Full time
Part time

Experience Level

Preferred but not required
One to two years of previous experience is preferred

Education Level

High School Diploma, GED or equivalent is required
Current CPR AED or basic life Support healthcare provider (BLS-HCP) certification required within 30 days of hire, if required at the facility.

Salary/Compensations

$16.00 per hour
$1.50/hour 2nd shift differential
$3.00/hour 3rd shift differential

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

About the Company

If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you!
As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing.
We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S.
From meals to facilities to patient support, our work creates moments that matter.
This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone.
We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.
Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer.
At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening.
Touchpoint maintains a drug-free workplace.

Equal Opportunity

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.