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About the Role
We are seeking a dynamic individual to actively contribute to the success of People Corporation by providing excellent service and support to our valued clients. The Client Service Specialist is responsible for managing a portfolio of clients, investigating complex issues, and handling client escalations.
Responsibilities
- Develop and maintain relationships with clients and multiple insurance companies
- Provide day to day management of client requests, claim activities, and the ongoing general administration and maintenance of group client activities
- Interact with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services
- Independently manage clients’ enrollments, terminations, amendments, salary and status changes, including data entry into internal systems
- Provide support to Account Managers, including the set-up of new groups, client service, and administration
- Maintain security and confidentiality of client information
- Provide benefit plan administration training for new and existing clients
- Assist clients with claims and online processing
- Coordinate timely preparation and delivery of necessary client materials
Requirements
- 2+ years of professional experience in the group benefits industry
- 2+ years of professional experience working in a client focused environment with a commitment to service excellence
- Completion of post-secondary education in a relevant field
- A positive and professional attitude that encourages collaboration and relationship building
- Strong conflict resolution skills, driving timely and effective outcomes
- Excellent problem solving and troubleshooting skills
- Excellent communication skills, both written and verbal
- The ability to multi-task and prioritize to meet client and internal needs
Skills
- Time management
- Multi-tasking
- Initiative
- Analytical skills
- Problem solving skills
- Attention to detail
- Work ethics
- Conflict resolution
- Communication skills
- French & English fluency (asset)
Location
- Winnipeg, MB
- Toronto, ON
- Kingston, ON
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- Post-secondary education
Salary/Compensations
- $50,000 - $60,000 annually
Benefits
- Extended health care and dental benefits
- Retirement savings plan with company contributions
- Health & Wellness offerings
- Mental Health programs and support
- Assistance for the completion of industry designations
About the Company
- People Corporation is a national provider of benefits, retirement, wealth, wellness, and human resource solutions.
- Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians.
- We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders.
Equal Opportunity
- We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported.
- We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
- If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.