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About the Role
Continental Finance Company is seeking a Credit Bureau Reporting Analyst to join their Operations team. This role is responsible for investigating complex financial disputes, including application fraud and bankruptcy filings, requiring strong analytical skills and regulatory compliance knowledge.
Responsibilities
- Investigate and resolve disputes involving application fraud claims and bankruptcy filings.
- Analyze transaction patterns, account activity, and supporting documentation to assess the legitimacy of application fraud claims.
- Submit Automated Universal Dispute forms (AUDs) to credit reporting agencies via e-Oscar to correct or update information.
- Communicate with customers and internal teams to gather information and documentation for dispute resolution.
- Investigate bankruptcy cases via Pacer and other court record systems, ensuring compliance with bankruptcy law.
- Report findings clearly and concisely, documenting all investigative steps, evidence, and outcomes.
- Coordinate with credit reporting agencies (Experian, TransUnion, Equifax) to resolve disputes and complaints.
- Coordinate with legal, compliance, and risk teams for escalated or complex cases.
- Serve as a subject matter expert for escalated credit reporting dispute cases involving application fraud and bankruptcy claims.
- Ensure adherence to regulatory standards and internal SLAs for dispute resolution.
Requirements
- Bachelor’s degree in business, finance, criminal justice, risk management, or a related field preferred; equivalent combination of education and relevant professional experience will be considered.
- 1+ years of experience in fraud investigations, credit reporting disputes, consumer disputes, financial services operations, or a related investigative role, preferably within the credit card, banking, lending, or consumer finance industry.
- Strong investigative and analytical skills, with the ability to evaluate information from multiple sources, identify inconsistencies or patterns, and make sound, well-supported decisions.
- Demonstrated attention to detail and commitment to accuracy when reviewing account information, court records, customer documentation, and credit reporting data.
- Ability to interpret and consistently apply established policies, procedures, regulatory requirements, and investigative standards.
Skills
- e-OSCAR
- Automated Universal Dataforms (AUDs)
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- 1+ years
Education Level
- Bachelor's degree
Benefits
- Competitive compensation
- Benefits
About the Company
- Continental Finance Company is a leading marketer and servicer of credit cards for consumers with less-than-perfect credit.
- Founded in 2005, CFC focuses on corporate responsibility, customer support, and fair treatment.
- CFC is an innovative financial tech company with a state-of-the-art consumer marketing and servicing platform.
- The company manages and services over 2.6 million credit cards.
- CFC is not a chartered banking financial institution, debt originator, or credit card issuer.
- Employees are treated with care and concern, similar to customers.
- The work environment is exciting and business casual.
Equal Opportunity
- CFC is an equal opportunity employer committed to inclusion and diversity.
- Provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.