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About the Role
As Program Manager, you will play a pivotal role in driving our digital transformation forward. You will lead and coordinate complex initiatives across CRM/ERP, websites, learning systems, data strategy, and change management, ensuring seamless execution and integration. Acting as both a strategic leader and hands-on problem solver, you’ll bring clarity, accountability, and measurable results to the organization’s most critical priorities.
Responsibilities
- Provide overall program leadership, direction, and coordination across all digital transformation workstreams (CRM/ERP, website, learning mgmt, data strategy, change management etc.).
- Establish and maintain program governance, including reporting, risk management, and escalation processes.
- Manage business initiatives creating a master/program level plan of all key events, dates, dependencies, and overlaps within the organization.
- Build the appropriate reporting and dashboards to manage and communicate the program and workstreams.
- Work with project managers to provide regular visibility to project status (activities completed, roadblocks, decisions, dependencies, risks etc.).
- Direct, mentor, and coach assigned Project Manager(s) on task-level planning, execution, and delivery to ensure alignment with program objectives.
- Step into project-level detail as needed to unblock progress, clarify scope, or resolve challenges.
- Manage vendor relationships, contracts, and performance to ensure delivery of high-quality solutions.
- Partner with business leaders and stakeholders across departments to align technology solutions, project approach and methodology with organizational needs.
- Lead change management and communication efforts to support adoption of new systems and processes.
- Develop and track program budgets, timelines, and deliverables.
- Report regularly to the senior leadership team and other stakeholders on progress, challenges, and opportunities.
- Adhere to all relevant policies, procedures, and practices.
- Liaise with other departments as required.
- Provide general, ongoing support to members/volunteers, responding to/directing inquiries and consulting with the appropriate groups and individuals to support the mission and vision of GGC.
- Other duties as assigned.
Requirements
- 5+ years of previous program/project management experience.
- Experience managing complex programs or large-scale technology projects, ideally in digital transformation or enterprise systems implementations.
- Knowledge with Project Management tools such as Trello, Microsoft Project, Jira or similar programs to develop Gantt charts, project workplans etc.
- Experience managing project budgets.
- Experience with Waterfall and Agile and use each method appropriately.
- Demonstrated experience managing and coaching project managers and multi-disciplinary teams.
- Proven ability to build consensus and manage diverse stakeholder groups.
- Excellent communication, facilitation, and presentation skills, with experience engaging senior executives and leaders.
- A strong multitasker with the ability to navigate competing deadlines.
- A creative problem solver.
- Customer-focused and collaborative with colleagues from all levels and departments.
- Highly organized, detail-oriented and deadline-driven.
- Familiarity with not-for-profit organizations, membership-based structures, or volunteer-driven environments is an asset.
- Understanding of change management best practices is an asset.
Skills
- Digital Transformation
- CRM/ERP
- Website Management
- Learning Systems
- Data Strategy
- Change Management
- Program Governance
- Reporting
- Risk Management
- Escalation Processes
- Project Planning
- Dashboard Creation
- Project Status Visibility
- Vendor Management
- Stakeholder Management
- Budget Management
- Timeline Management
- Deliverable Tracking
- Waterfall Methodology
- Agile Methodology
- Team Leadership
- Coaching
- Consensus Building
- Communication
- Facilitation
- Presentation Skills
- Problem Solving
- Multitasking
- Organization
- Detail-Oriented
- Deadline-Driven
Location
- Remote
Work Type
- 1-year Contract
- Remote
Experience Level
- 5+ years of previous program/project management experience
Education Level
- BSc/BA in Business Administration or related field
- PMP certification is considered an asset
Salary/Compensations
- $74,900.00 - $88,370.00
Benefits
- Generous health benefits (Health, dental, vision, Health Service Spending Account)
- Paid time off
- Collaborative hybrid/remote work environment
- Fun and friendly work environment and work-life balance
About the Company
- Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be.
- Our mission is to be a catalyst for girls empowering girls.
- Together, we’re building our vision of A better world, by girls.
Equal Opportunity
- GGC is committed to diversity, equity and inclusion.
- We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity seeking groups.
- GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.
- Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process.
- Please note that GGC does not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation.
- Accommodation requests should be made in advance to People & Culture.
- We thank all candidates for their interest.
- Only those selected for an interview will be contacted.
- Submissions without a cover letter will not be considered.
- Please note that GGC accepts all genders for job applications.
- We encourage all candidates to apply, even if they do not meet all the job requirements.