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About the Role
Seeking an experienced and highly professional Building Manager & Front of House (FOH) to take full-time responsibility for a flagship Central London building, with additional virtual oversight of a secondary building. This client-facing, hands-on role requires exceptional customer service, strong tenant engagement skills, and confidence in contractor management, along with a solid understanding of building systems and compliance.
Responsibilities
- Act as the primary front-of-house presence, delivering an exceptional customer and tenant experience.
- Build strong, professional relationships with occupiers, visitors, and stakeholders.
- Manage tenant engagement, communications, and day-to-day enquiries efficiently and professionally.
- Represent the building to the highest standard, ensuring a welcoming and well-managed environment.
- Take full operational responsibility for the primary building, ensuring smooth day-to-day performance.
- Maintain oversight of a secondary building remotely, coordinating remedial actions when issues arise.
- Monitor building condition and proactively identify maintenance or operational issues.
- Manage and oversee contractors on-site, ensuring works are completed safely, on time, and to specification.
- Coordinate reactive and planned maintenance activities.
- Ensure all works comply with health & safety requirements and site procedures.
- Monitor building system performance, escalate faults, and liaise with specialist contractors.
- Support compliance activities, inspections, and statutory checks.
- Promote a safe working environment for occupiers, visitors, and contractors.
- Ensure site procedures, permits, and risk assessments are followed.
- Act promptly on any health & safety issues or incidents.
Requirements
- Proven experience in a Building Manager, FOH, or Facilities Management role (commercial environment preferred).
- Exceptional customer service and tenant engagement skills.
- Confident in contractor management and site coordination.
- Strong understanding of building systems and how they operate (CCTV, alarms, intercoms, fire systems).
- Organised, proactive, and able to work independently.
- Professional, approachable, and calm under pressure.
Skills
- CCTV systems
- Intruder alarms
- Fire alarm systems
- Intercom and access control systems
Location
- Central London (Zone 1)
- London Zone 2
Work Type
- Full Time
- On- site 5 days per week
Experience Level
- Experienced
Education Level
- IOSH/NEBOSH qualifications are desirable.
Salary/Compensations
- £40,000 - £50,000 / year
Benefits
- Highly competitive salary DOE
- Discretionary bonus scheme
- 25 days holiday per year plus bank holidays
- Private Medical Insurance (medical history disregarded)
- Annual Dental benefit inclusive of two appointments per year
- Healthcare Cash Plan
- 5% Company pension contribution
- 3x Life Assurance
- Cycle to work scheme
- Employee Assistance Programme
- Group income protection scheme
About the Company
- Professionalism | We consistently seek to exceed expectations. Our people can express themselves fully while upholding the highest standards of conduct, competence, and integrity.
- Ownership | Every asset, challenge, and opportunity is treated as our own. We deliver all real estate services in-house — never outsourcing responsibility, accountability, or blame.
- Entrepreneurialism | We challenge convention and champion imaginative solutions. Rigorous debate is encouraged, and everyone is empowered to make decisions that elevate performance.
- Meritocracy | Results, hard work, and strong ideas matter more than age, tenure, or titles. We are a diverse team that collaborates openly so each person can reach their full potential.
- Action This Day | We do not defer or delay. Anything that can be done today, is done today.