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About the Role
As an Account Coordinator, you will own the operational engine of the campaign lifecycle, supporting everything from pre-sale planning to post-campaign reporting across various campaign types. You will be embedded in a client-facing pod, ensuring campaigns run smoothly and stakeholders are informed.
Responsibilities
- Support proposal development.
- Manage campaign launches.
- Troubleshoot trafficking issues.
- Support wrap report creation.
- Verify plan details against signed IO terms.
- Own billing case submission and communications with offshore partners.
- Confirm systems and contract match before an opportunity moves forward.
- Own closing out cases.
- Configure programmatic deals, including SSP, seat ID, and demand system setup for Programmatic Guaranteed.
- Manage flight creation, deal ID requests, and deal delivery to the client for PMP.
- Build launch cases and verify flight accuracy.
- Map and QA tags and measurement details.
- Drive all open items to closure to ensure campaigns launch on schedule.
- Manage creative asset intake and delivery through project management and creative trafficking tools.
- Verify creative specs and ensure correct mapping before launch.
- Facilitate communication between offshore partners, Ad Operations, Billing, Measurement, Inventory, Brand Activation, and clients.
- Confirm campaign launches with clients.
- Troubleshoot tag and delivery issues.
- Resolve billing discrepancies.
- Support performance reporting and wrap deliverables.
- Maintain accurate pipeline, flighting, and opportunity data across core platforms.
- Utilize AI tools daily to reduce manual work and error in QA'ing setups, drafting communications, summarizing performance, and automating reporting and case management.
- Over time, take on pre-sale work including avails pulls, inventory checks, targeting and audience segment creation, and campaign flighting and line item creation.
Requirements
- 1+ years of experience in digital media, account management, campaign management, or a client-facing operations role.
- Demonstrated ability to own workstreams end to end in a high-volume environment.
- Strong written and verbal communication skills.
- Ability to manage multiple stakeholders and close loops without constant follow-up.
- Detail-oriented, process-driven, and resourceful mindset.
- Comfort working across multiple campaign types and deal structures.
- Proactive, solutions-oriented approach.
- Eagerness to build deep expertise in programmatic advertising, media planning, the full campaign lifecycle, and the streaming ecosystem.
- Familiarity with CRM and project management tools such as Salesforce, Asana, or Airtable is a plus.
Skills
- Campaign Management
- Digital Media
- Account Management
- Client-Facing Operations
- Communication
- Project Management
- CRM
- Salesforce
- Asana
- Airtable
- Programmatic Advertising
- Media Planning
- Streaming Ecosystem
- AI Tools
- Automation
Location
- Remote
- Onsite
Work Type
- Hybrid
- Full-time
Experience Level
- 1+ years
Benefits
- Global access to mental health and financial wellness support and resources.
- Healthcare (medical, dental, and vision).
- Life insurance.
- Accident insurance.
- Disability insurance.
- Commuter benefits.
- Retirement options (401(k)/pension).
- Time off in accordance with local leave policies.
About the Company
- Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, aiming to power every television in the world.
- Roku pioneered streaming to the TV and connects consumers to content, publishers to audiences, and advertisers to unique engagement capabilities.
- We operate at the intersection of content, technology, and advertising, moving fast to deliver results.
- Roku is a great place for people who want to work in a fast-paced environment focused on company success.
- We are independent thinkers with big ideas who act boldly, move fast, and accomplish extraordinary things through collaboration and trust.
- We are problem-solvers with a pragmatic approach to innovation since 2002.
Equal Opportunity
- Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law.
- If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.