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About the Role
Dolce & Gabbana, a leader in luxury fashion, seeks a Sales Manager for its San Francisco boutique. This role drives boutique performance through leadership, client development, and operational excellence, requiring a strong understanding of luxury retail and a passion for exceptional client experiences.
Responsibilities
- Provide impeccable service and act as a brand ambassador.
- Partner with Store Leadership on corporate initiatives, team development, employee relations, product training, and daily operations.
- Oversee opening and closing procedures, ensuring compliance with operational and loss prevention standards.
- Drive individual and store KPIs, including Consignment, Appointments, Repurchase Rate, UPT, Conversion, and Data Enrichment.
- Develop and execute strategic action plans to drive sales and deepen client engagement.
- Mentor and coach team members by sharing best practices and product knowledge.
- Maintain a positive and collaborative work environment.
- Support inventory accuracy by partnering with Operations on cycle counts and discrepancy resolution.
- Leverage CRM to strengthen client relationships through appointment selling and client acquisition.
- Demonstrate leadership and ownership of boutique standards, including visual merchandising and operational excellence.
- Manage and resolve escalated client issues in partnership with Store Leadership, Client Services, and Operations.
- Perform additional duties as assigned.
Requirements
- 3+ years of Luxury Retail Sales Experience
- Excellent written and verbal communication skills
- Women's and Men’s RTW experience
- Results-driven with leadership capabilities
- Adaptable and comfortable in a fast-paced environment
- Flexible schedule availability including evenings, weekends, and holidays
Location
- San Francisco, CA
Work Type
- Full-time
Experience Level
- 3+ years
Salary/Compensations
- $28.00 - $30.00 per hour plus commission
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) plan
- FSA plans
About the Company
- Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage, reflecting craftsmanship, innovation, and quality.
- The Brand is committed to sustainability, adopting certified materials and responsible practices for contemporary luxury.
- A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship and responsibility.
- We continue to shape timeless fashion, while advancing the Brand’s vision of sustainable luxury.
Equal Opportunity
- Dolce & Gabbana is committed to building a diverse workforce.
- We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.
- As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.