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About the Role
As part of the Heart of House team, the Sales & Stock Support will support the Fashion Boutique team by handling administrative and back-of-house duties, while maintaining CHANEL's high standards of customer service, personal presentation, and teamwork.
Responsibilities
- Establish and maintain strong client relationships in-person and on the phone.
- Respond promptly and appropriately to internal and external queries.
- Keep clients informed as appropriate.
- Provide the highest level of customer service to colleagues.
- Respond promptly to requests from Clients, Boutique Management, and Head Office.
- Assist on the shop floor as needed, applying CHANEL customer service standards.
- Welcome clients, present new collections, and escort clients to the door.
- Communicate appropriately and effectively with colleagues and management.
- Prepare packaging and assist with gift wrapping parcels.
- Accurately document messages and deliver them to Fashion Advisors promptly.
- Work effectively and efficiently within the team.
- Ensure memos and information notices are current and posted.
- Maintain absolute confidentiality of the Company’s commercial activities and internal affairs.
- Assist in inventory management, including shipments, transfers, and cycle counts.
- Execute after-sales tasks.
- Ensure inventory integrity and organization at all times.
- Ensure back-office areas are kept clean and tidy.
- Prepare and stock Cash and Wrap stations.
Requirements
- Successful experience of at least 1-3 years in retail operations and/or stock experience.
- Knowledge of shipping and receiving.
- Customer service oriented.
- Detail oriented with excellent organizational skills.
- Excellent verbal and written communication skills.
- Comfortable working with different departments and teams.
- Fluent English; a second language is a plus.
Skills
- Customer service
- Administrative support
- Inventory management
- Shipping and receiving
- Organizational skills
- Communication skills
Location
- CHANEL Flagship Boutique (in Yorkville)
Work Type
- Permanent
- Full-Time
Experience Level
- 1-3 years
Salary/Compensations
- $55,000CAD per year + bonus
Benefits
- Private medical and dental insurance
- Long-term disability coverage
- Life insurance
- Accidental death and dismemberment insurance
- Option to add family members to insurance
- Strong company pension plan
- Bonus program
- Generous vacation days
- Sick leave
- CSR (volunteering) days
- Day off for birthday
- Robust global parental leave policy
- Employee Assistance Program (EAP) with 24/7 access to counselling, legal support, wellness services, and financial guidance
- Mentorship programs
- Learning opportunities
- Career advancement opportunities
About the Company
- CHANEL is a fun, creative and passionate brand.
- CHANEL is focused on creating an inclusive culture that nurtures personal growth and contributes to collective progress.
- The uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
Equal Opportunity
- CHANEL CANADA ULC. welcomes all applicants for this position.
- We are committed to fair and accessible employment practices.
- Accommodations are available upon request for candidates with disabilities throughout the recruitment process.