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About the Role

The Branch Service Manager manages the branch office, ensuring superior client service and overseeing all operations activity. This position is responsible for managing the staff at the assigned branch location.

Responsibilities

Manages the branch office, assuming responsibility for all administrative and operational duties.
Ensures proper service levels are achieved for all clients, including potential, existing, and those within the Private Bank or Orange Wealth Management.
Responsible for staff development and management.
Conducts the interviewing process for available positions.
Conducts various monthly staff meetings, including operational, security, and staff meetings.
Motivates, coordinates, and monitors employee interactions with clients to ensure proper service levels.
Maintains appropriate product knowledge to assist clients and identify cross-sell opportunities, ensuring all branch staff also possess adequate knowledge.
Takes a leadership role in maintaining the bank’s culture.
Maintains the bank building and equipment.
May function as a Business Banker.
Responsible for audit outcomes and internal controls as documented in policies and procedures.
Performs as a mortgage loan originator and ensures submittal of complete mortgage packages.
Performs daily, weekly, and monthly audits of operations.
Performs additional duties assigned by management.

Requirements

Supervises all branch personnel.
Requires a high level of confidentiality.
Requires initiative, good judgment, and spontaneous decision-making skills.
Requires knowledge of bank policies and procedures.
Requires strong communication and leadership skills.
Requires the ability to maintain a positive attitude, handle difficult situations, and have an open mind.
Requires the ability to handle change, stress, and pressure.
Requires the ability to coach, cross-train, and motivate employees.
Requires the ability to deal with customers and employees professionally.
Requires the ability to multitask, make fast and accurate decisions, and be organized.
Has a high level of contact with the public and departments.
Interacts with a large number of internal and external contacts.

Skills

Communication
Leadership
Judgment
Decision-making
Multitasking
Organization

Location

Branch setting

Work Type

Full-time

Experience Level

3 Years Management Experience
5 Years Banking Experience
5 Years Management Experience
8 Years Banking Experience

Education Level

High School Diploma
College Degree
Attending college

About the Company

Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity.

Equal Opportunity

Will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
Upon request, individuals with disabilities may be entitled to a reasonable accommodation.
A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank.
Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job.