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About the Role
The Patient Experience Representative III (PXR III) is responsible for scheduling, communications, and managing documentation while providing exceptional customer/patient service. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide.
Responsibilities
- Schedule appointments for new and existing patients.
- Review new patient appointment requests and obtain required documentation for check-in.
- Check insurance eligibility and benefits.
- Manage in-person visit collections.
- Handle patient communications via email, text, and phone.
- Address prescription (Rx) issues and requests.
- Prepare and send appointment confirmation letters.
- Issue work and school excuse letters.
- Process incoming new patient referrals.
- Coordinate emergency activations as needed.
- Support TMS services for in-person visits.
- Perform additional tasks assigned by management.
Requirements
- Previous experience in healthcare is preferred.
- Prior customer service experience, medical or mental health practices preferred.
- Excellent interpersonal skills and professional manner.
- Strong verbal and written communication skills.
- Ability to schedule appointments based on patient needs.
- Must be well-organized and attentive to details.
- Must be able to multi-task and prioritize work in a fast-paced environment.
- Must have strong computer proficiency.
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse backgrounds.
Skills
- Scheduling
- Communication
- Documentation management
- Customer service
- Interpersonal skills
- Verbal communication
- Written communication
- Organization
- Attention to detail
- Multi-tasking
- Prioritization
- Computer proficiency
Location
- Hauppauge, NY
Work Type
- Regular Full-time
- In office
Education Level
- High school diploma or equivalent required
- College degree preferred
Salary/Compensations
- $20 per hour
Benefits
- Opportunities for career growth and skill development.
- Comprehensive benefits package including PTO, 8 holidays, employer contributions towards Health, Dental, and Vision Insurance.
- Company sponsored events.
About the Company
- At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career.