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About the Role
This role is vital for our company — you’ll own the day-to-day resolution of Thatch’s billing and collections queue, working directly with employers, carriers, and internal teams to keep premium payments current and enrollments accurate. We’re looking for someone with direct billing or collections experience who has thrived managing a high-volume queue, can operate independently with minimal oversight, and exercises strong judgment balancing collection outcomes against the member and employer experience.
Responsibilities
- Own and manage a high-volume queue of billing and collections tasks, resolving overdue invoices and unpaid PEPM charges with employers.
- Investigate and resolve billing discrepancies — coverage corrections, double-billing, and refund scenarios — using our billing and Stripe payment records.
- Make independent, judgment-based decisions on collections strategy: when to follow up, escalate, extend flexibility, or involve leadership, balancing collection outcomes with the employer relationship.
- Reconcile billing and payments as part of employer offboarding and churn, ensuring refunds and outstanding balances are resolved before an employer is churned.
- Build out and maintain Standard Operating Procedures (SOPs) for billing and collections, and partner with Engineering to improve our collections tooling as we scale.
- Collaborate with Support, Compliance, Carrier Operations, and Engineering to resolve distinct employer billing needs and flag systemic issues.
Requirements
- 2+ years of direct experience in billing, collections, accounts receivable, or a similar operations role, ideally in a high-growth or high-volume environment.
- Demonstrated success managing a high-volume queue independently, with strong prioritization and follow-through.
- Excellent judgment — comfortable making case-by-case decisions on collections and escalation without needing step-by-step direction.
- Strong analytical skills; comfortable reconciling invoices, payments, and ledgers to identify and explain discrepancies.
- Well-developed written and verbal communication skills, including comfort delivering difficult financial conversations to customers.
- Ability and willingness to work onsite in our Austin, TX office.
Skills
- Billing
- Collections
- Accounts receivable
- Stripe
- Payment platforms
- Analytical skills
- Written communication
- Verbal communication
Location
- Austin, TX
Work Type
- Onsite
Experience Level
- 2+ years
Education Level
- Bachelor's degree
Salary/Compensations
- $74,000—$95,000 USD
About the Company
- We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.