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About the Role
Thatch is building a healthcare system people love, and accurate financial operations are foundational to earning trust. This role focuses on execution within a key operations function, supporting operational OKRs and day-to-day queue management. The ideal candidate has a proven track record of high-level execution in fast-growing startups, leveraging data and process for impactful results. This individual must be able to dive deep into daily execution details and maintain consistency in a dynamic environment. A critical focus area is the ongoing reconciliation of our payment infrastructure, vital for financial accuracy and stability, directly impacting member trust and satisfaction through seamless financial experiences. You’ll work at the intersection of Operations, Engineering, and Finance, reviewing payroll deductions, tracing discrepancies, and partnering with Engineering to automate reconciliation work.
Responsibilities
- Own the payroll deduction reconciliation queue, reviewing new and updated deductions before each payroll run and approving or escalating flagged discrepancies with clear reasoning
- Trace reconciliation errors back to root cause across enrollment, premium, and payroll connection data, and drive fixes upstream rather than patching individual cases
- Partner with Engineering to scope and prioritize automation opportunities, such as auto-approval rules, tooling, and monitoring that reduce the volume of manual review over time
- Manage escalations from payroll connection failures and invoice review queues, routing issues to the right stakeholder
- Build and maintain SOPs and audit trails so reconciliation logic and decisions are transparent and repeatable across the team
- Report on reconciliation accuracy and queue health, surfacing trends and risk areas to Operations and Finance leadership
Requirements
- 4-7 years of experience in operations, financial/payroll reconciliation, or management consulting, with a track record of solving complex, ambiguous problems independently
- Strong analytical skills and comfort working directly with financial and payroll data to identify discrepancies and root causes
- Demonstrated success designing or improving reconciliation, audit, or financial control processes
- Strong judgment — able to make sound decisions on ambiguous or high-stakes cases without heavy oversight
- Experience partnering with Engineering to translate operational pain points into tooling or automation requirements
- Bachelor’s degree required
- Ability and willingness to work onsite in our Austin, TX office
Skills
- Financial data analysis
- Process improvement
- Automation
- SQL queries
Location
- Austin, TX
Work Type
- Onsite
Experience Level
- Mid-level
Education Level
- Bachelor's degree
Salary/Compensations
- $91,000—$120,000 USD
About the Company
- Thatch is building a healthcare system people love.
- We’re a fully distributed early stage company using technology to change the way America does healthcare.
- We’re a happy, friendly, high-velocity team.