Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this RESERVATIONS AGENT (FULL TIME) role.
Rezi rewrites your resume against Compass Group's job description. Free.
Tailor your resume to this RESERVATIONS AGENT (FULL TIME) role.
Rezi rewrites your resume against Compass Group's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the RESERVATIONS AGENT (FULL TIME) posting at Compass Group — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the RESERVATIONS AGENT (FULL TIME) posting at Compass Group — free, in seconds.
About the Role
Checks guests in and/or out of the hotel, resolves guest challenges, and promotes hotel services, amenities, and upsells products.
Responsibilities
- Completes the registration/check-in process by inputting and retrieving information from a computer system.
- Assists the Group Rooms Coordinator with creating room blocks.
- Receives and responds to special requests from guests or forwards them to appropriate team members.
- Transfers all incoming calls to the proper area.
- Ensures rooms and services are correctly accounted for within guest statements.
- Assists guests with check out payments or charges.
- Balances and drops receipts according to accounting specifications.
- Provides guests with information about the facility, services, and amenities.
- Promptly answers telephone and email inquiries.
- Retrieves and forwards messages to/from guests.
- Retrieves mail, packages, and facsimiles for customers.
- Fields and resolves guest complaints or escalates them for resolution.
- Assists guests in emergency situations.
- Maintains adequate supplies and functional equipment at the Front Desk.
- Performs any special assignment deemed by management.
- Performs other duties as assigned.
Requirements
- Previous reservations and hotel experience preferred.
Skills
- Computer system operation
- Customer service
- Communication (phone and email)
Location
- Austin, TX
Work Type
- Full-time
Salary/Compensations
- $18.00 per hour
Benefits
- Discounted parking
- Cap Metro Public Transportation
- Free meals when on duty
- Uniforms
- Laundering service
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits (Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, Choice Auto and Home Program)
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid and/or unpaid time off benefits
About the Company
- FLIK is part of Compass Group, a leader in the foodservice industry.
- Our people are the key to our success, and we focus on hiring and growing talent that shares our passion for food and hospitality.
- We provide hands-on training and encourage associates to grow their careers with us.
Equal Opportunity
- Compass Group is an equal opportunity employer committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.