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About the Role
Joining our specialist Latin America Team, we are seeking a Senior Travel Consultant eager to create travel experiences that inspire and instil a love for travel in our guests. This involves taking ownership for all aspects of selling luxury, tailormade holidays across Latin America destinations.
Responsibilities
- Take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation.
- Contact guests on their return to receive feedback and create new enquiries.
- Work towards individual and team sales targets and meet Key Performance Indicators.
- Develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio.
- Support all marketing initiatives including brochure production, website management, email campaigns, PR, and promotional events.
- Meet guests on a face-to-face basis when required.
- Learn and become conversant with all computer software applications.
- Work closely with all departments and Sales teams.
- Deliver excellent guest service at all stages of booking and demonstrate the key values of Scott Dunn.
- Take responsibility for the guest journey from first contact to post travel and repeat travel.
- Demonstrate excellent attention to detail and accuracy in all communication with guests.
- Speak to all guests on the phone and organise their holiday, by effectively listening to the guest and their requirements.
- Meet guests at their request.
- Use sales skills to convert into bookings.
- Respond to all enquiries in an efficient and timely manner.
- Handle high volumes of guest phone calls during peak periods.
- Manage invoices including handling payments, collecting guest details, and organising pre-arrival information.
- Complete all travel documentation within specified time frames.
- Maintain contact with guests between booking and departure date, including arranging all concierge requirements.
- Record essential data and information using Scott Dunn’s IT software.
- Act on any feedback or complaint swiftly to ensure a great guest experience, liaising with the Guest Relations Executive where necessary.
- Book guest flights and manage reservations through Travelport.
- Attend all internal and external training courses.
- Conduct familiarisation trips abroad and present back to teams.
- Attend trade shows, and promotional events in the UK and abroad.
- Train colleagues with knowledge gained from areas visited.
- Account for costs and margins on each booking.
- Contribute to the team over and above standard sales and service requirements.
Requirements
- Extensive tailormade travel sales experience across Latin America with a preference for luxury.
- Sales driven with a keen eye for numbers.
- Enthusiastic and polite telephone manner.
- Excellent attention to detail.
- Proven organisational skills.
- Previous experience of delivering exceptional customer service.
- Promote, understand, and apply Scott Dunn’s workplace values (In the know, Be Precise, Own it, Love learning, Embrace feedback, Work with the best, Look to the future, Be more we, Win together).
Skills
- Sales
- Customer Service
- Communication
- Organisation
- Attention to Detail
- Product Knowledge
- IT Software Proficiency
- Travel Booking Systems (e.g., Travelport)
- Marketing Initiatives
- Sales Target Achievement
- Feedback Management
- Concierge Services
Location
- London, Hammersmith
Work Type
- Office-based
Experience Level
- Senior
Benefits
- Career progression opportunities
- Access to internal job opportunities globally
- Personal and professional development
- Award-winning Learning and Development team
- Comprehensive familiarisation and educational trips
- Unlimited access to LinkedIn learning
- 1 hour per week for personal development
- Commission and bonus incentive schemes
- Competitive salaries
- Company loyalty scheme with personal travel fund
- 23 days annual leave plus bank holidays (rising by 1 day per year of service up to 30)
- Monthly, quarterly, and annual recognition schemes and awards
- Opportunity to win a place at Flight Centre Travel Group's annual Global Gathering
- Subsidised private healthcare
- Contributory pension scheme
- Staff travel insurance
- 3 days of paid volunteering leave
- Access to cycle to work scheme
- Access to season ticket loan scheme
- Exclusive industry discounts for personal and work-related travel
- Share options in Flight Centre Travel Group
About the Company
- Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world.
- With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations.
Equal Opportunity
- Scott Dunn champions equality, diversity, and inclusivity in all its forms.
- Signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters.
- Committed to ensuring our recruitment process is inclusive and recognises the value of differences.
- Support or accommodations for recruitment process can be requested via recruitment@scottdunn.com.