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About the Role
As our Business Operations Lead, you will own the strategy, operations, reporting, and P&L for a new business line. You will partner with the Exec Team, Sales, Deployment, Engineering, and Operations to establish playbooks and execute rapidly to build a strong 8-figure business within the first year.
Responsibilities
- Own the P&L for your line, including revenue, margin, and profitability.
- Set and defend pricing and packaging.
- Partner with Deployment on unit economics and customer experience.
- Partner with Sales on deal strategy, contract structuring, and winning business.
- Build the forecast and establish the operating cadence.
- Scale operations from strategic planning to tactical execution, including office expansion, recruitment, and talent management.
Requirements
- 5-8+ years of experience in business operations, strategic finance, corporate strategy, consulting, or an operating role at a high-growth software company.
- Direct experience owning or materially shaping a P&L, a gross margin line, or a pricing model.
- Strong quantitative and modeling skills.
- Working fluency with GTM systems like Salesforce, a BI tool, and billing or usage data.
- Real command of software and AI unit economics.
- A track record of partnering closely with functional leaders to drive execution.
- Comfortable moving fast, being wrong in public, and correcting quickly.
Skills
- Business operations
- Strategic finance
- Corporate strategy
- Consulting
- P&L ownership
- Pricing and packaging strategy
- Unit economics
- Sales strategy
- Forecasting
- Quantitative analysis
- Modeling
- Salesforce
- BI tools
- Billing systems
- AI unit economics
- Cross-functional leadership
Experience Level
- 5-8+ years
Benefits
- Impact: Be a key player in shaping the success of our product and company.
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
- Culture: Join a culture that values innovation, ownership, accountability, and fun.
About the Company
- Serval is an AI-native automation platform transforming how enterprises operate.
- We build intelligent agents that understand real-world workflows and execute them end-to-end.
- Our agents replace manual processes and rigid legacy systems with adaptive, learning software.
- Founded in early 2024, Serval is trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex.
- At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows.
- Our agents reason, take action across systems, and continuously improve with usage.
- Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation.
- Long term, we’re building the universal AI operations layer.
- We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.