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About the Role
Mariner Finance is seeking a dedicated individual to join their team. This role is eligible for a competitive monthly incentive based on individual and company performance. The base salary offered will be determined by relevant skills, qualifications, experience, and internal equity. Since 1927, Mariner Finance has provided flexible lending options and prides itself on superior customer service.
Responsibilities
- Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs.
- Manage the retention and maintenance of existing accounts, including lending and collecting, to achieve branch sales and delinquency targets/goals.
- Consistently and regularly coach branch staff by providing actionable feedback to achieve branch goals, minimize turnover, and create a positive branch environment.
- Prepare and submit reports reflecting branch activity and growth as needed.
- Develop additional business by networking with local establishments and building strong community relations.
- Implement internal branch auditing procedures to properly control all negotiable items and company records.
- Manage approval of exceptions to policy as authorized by management.
- Use problem-solving skills to resolve product, service, and policy-related obstacles for customers.
- Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using the annual business plan.
- Promptly investigate and thoroughly resolve customer and employee inquiries and complaints.
- Attract high-quality and diverse talent, coordinate and interview prospective candidates, and make recommendations to management for vacancies.
- Participate in company meetings and professional development activities.
- May perform additional functions depending on market demand and branch staffing, such as collecting payments, completing loan applications, contacting customers for late payments, cashiering, answering phones, photocopying, and filing.
Requirements
- Minimum of three (3) years of related experience in the Consumer Lending and/or Financial Services industry.
- Two (2) years of successful supervisory experience, or recent successful completion of a lending training program or other closely aligned course of study.
- Bachelor’s degree in Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above).
- Additional, applicable years of experience may be substituted for supervisory experience or degree.
- Reliable transportation required.
- Excellent written and verbal communication skills.
- Highly proficient in Microsoft Office or similar programs.
- Ability to learn financial services programs.
- Ability to complete essential duties/functions in a timely, accurate manner.
- Demonstrated problem-solving skills, project leadership skills, and interpersonal skills in demanding situations.
- Must obtain applicable, required licenses to sell insurance products.
- Must perform work-related tasks at the assigned branch location.
Skills
- Problem-solving
- Project leadership
- Interpersonal skills
- Written communication
- Verbal communication
- Microsoft Office proficiency
Location
- Baltimore
Work Type
- Onsite
- Full-time
Experience Level
- 3+ years related experience
- 2+ years supervisory experience
Education Level
- Bachelor's degree in Business, Accounting, Finance, Administration, Economics or equivalent military rank
Salary/Compensations
- USD $65,000.00 - USD $73,000.00 /Yr.
Benefits
- Competitive monthly incentive based on individual and company performance.
- Generous benefits package in addition to monetary compensation.
About the Company
- Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states.
- With a growing number of employees, superior customer service remains the cornerstone of our business.
- We pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service.
- We work with customers to find options that are beneficial to their specific needs.
- Recognized by our customers as one of the community’s consumer finance companies of choice.
Equal Opportunity
- Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran.
- Reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship.
- Drug/Alcohol/Smoke-free workplace.