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About the Role
As a Laundry Utility with Accor Hotels, you will create lasting memories for every Guest by ensuring all departments receive clean and stain-free linens, contributing to the luxury experience that ensures Guest return.
Responsibilities
- Consistently offer welcoming, friendly and warm service to external and internal guests.
- Provide intuitive service, engaging with external and internal guests and anticipating their needs.
- Foster positive cross departmental relationships to create a seamless experience.
- Follow detailed cleaning standards as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards.
- Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard.
- Supporting company and hotel policies and procedures including the promoting and participation in EES, Health and Safety, and Voice of Guest initiatives.
- Clean all assigned areas including: sanitizing, dusting, vacuuming, spot cleaning walls and surfaces, sweeping, mopping and removing garbage.
- Safely operate all machines including ironers, dryer and towel folding equipment.
- Separate and sort soiled linens.
- Organize and stock linen carts according to standard.
- Check all linen and terry for stains or tears and remove from circulation for treatment/discarding.
- Report equipment malfunctions to the laundry manager or supervisor immediately.
- Move carts/bins to designated area once adequately packed.
- Load/unload clean laundry into the dryer and operate accordingly.
- Return and properly tag all lost and found articles in the Housekeeping Office.
- Work safely to prevent injury.
- Perform other related duties and follow hotel standards as assigned/applicable.
- Work weekends, holidays and shift work as scheduled.
Requirements
- Previous laundry experience desirable not required.
- Able to communicate in English, both oral and written.
- Secondary schooling desirable not required.
- Basic knowledge of cleaning desired but not required.
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
- Ability to multi-task, prioritize duties and complete assigned projects in a timely manner.
- Professional manner, outgoing personality and ability to work on own initiative.
- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 60 lbs.
- Ability to push or pull objects up to 150 lbs.
- Frequent work above shoulder height is required.
- Frequent kneeling, pushing, pulling, lifting.
- Frequent ascending or descending ladders, stairs and ramps.
- Must be legally eligible to work in Canada.
- The hotel is unable to assist candidates in obtaining Canadian work authorization.
Skills
- Communication
- Teamwork
- Multi-tasking
- Prioritization
- Time management
- Initiative
- Professionalism
- Outgoing personality
Location
- Toronto
Work Type
- Permanent
- Part-Time
Experience Level
- Entry Level
Education Level
- Secondary schooling desirable
Salary/Compensations
- $23.24 per hour
Benefits
- Starting Rate of Pay: $23.24 per hour
- Wage increase following six months of compensated service, as per the collective agreement.
- Free Meals
- Travel Discounts
- Free dry-cleaning for work gear
- Custom learning programs
- Join Health & Wellness, Sustainability, and DEI Committees
- Growth paths
About the Company
- For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
- Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
- Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told.
- Join us in creating our next chapter with your story.
- A Rich History
- Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
- A Culture of Excellence
- Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
- Grow, Learn and Enjoy!
- Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
- New Energy for A Storied Landmark
- As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
- BE PART OF OUR FUTURE.
- Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it.
- If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you.
- Join us and help shape the future of one of Toronto’s most treasured landmarks.
Equal Opportunity
- At Fairmont Royal York, we believe that the strength of our team lies in its diversity.
- We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
- As an Equal Opportunity Employer, we provide equal access to opportunities.
- We welcome applications from all qualified candidates.