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About the Role

The Manager, Training Demand Response is responsible for the development, coordination, and oversight of all Demand Response training programs, utilizing adult learning theory to drive company standards for operations, customer service, and regulatory adherence. This role collaborates with leadership to identify training needs based on feedback and performance data, ensuring training is effectively absorbed and applied.

Responsibilities

Develop, curate, administer, and provide oversight to all Demand Response training efforts and programs to ensure compliance with policies, procedures, and prevailing law.
Oversee and collaboratively develop creative training programs employing a robust toolkit of training methods and materials to support various learning styles and needs.
Ensure training department staff and stakeholders maintain accurate and complete training records.
Oversee and prepare training records and reports, developing methods to measure and evaluate effectiveness, and providing timely updates to leadership and executive teams.
Manage various outside consultants conducting any CapMetro training programs.
Evaluate and recommend job-related courses to develop and maximize the potential of employees.
Oversight of service provider training program to ensure compliance with proper training, auditing, and coaching of instructor staff.
Serve as a point of reference for quality assurance and standard operation procedure development.
Develop and analyze performance metrics and use the data to strategically address the needs of the division to drive process improvements.
Research, design, develop, implement, and administer training programs to increase an employee’s knowledge, influence behavior and improve performance.
Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.
Perform other position related duties as required and/or assigned.
Direct and manage department and service provider personnel by planning, scheduling, delegating, and overseeing employee work assignments.
Authorize, coordinate, and schedule work with vendors and consultants.
Conduct personnel actions, including hiring and interviewing.
Oversee hiring, training, work assignments, and performance evaluations.

Requirements

Bachelor’s degree in Instructional Design, Education, Business or related field.
Related experience may be substituted for a degree on a year-for-year basis for up to four years.
Eight (8) years of professional experience in learning and development, training, education, or related field.
Two (2) years of supervisory or management experience.
Knowledge of public transit operations; related safety, labor and transportation regulations; and training principles and practices.
Working knowledge of adult learning theory.
Ability to work a varied work schedule, sometimes with minimal notice.
Highly developed communication and interpersonal skills and the ability to work effectively with a diverse population.
Excellent written and oral communication, presentation, and facilitation skills.
Proficient in workplace applications (Microsoft Outlook, PowerPoint, Excel, etc.).
Strong analytical and project management skills, with proven ability to interpret data-driven findings into relevant, actionable, and understandable business insights and actions for effective training.
Ability to stand, walk and travel 90% throughout the workday.
Ability to work varying shifts, days, nights, weekends, holidays, and rotating shifts, to meet the department's needs.
Able to safely operate a motor vehicle.
Able to use a telephone or headset equipment.
Able to lift and move material weighing up to 20 lbs.
Able to perform work at a computer terminal for 6-8 hours a day.
Able to function in an environment with constant interruptions.
May require work beyond a normal forty-hour weekly schedule.
All applicants must be currently authorized to work in the United States.

Skills

Adult learning theory
Communication skills
Interpersonal skills
Written communication
Oral communication
Presentation skills
Facilitation skills
Microsoft Outlook
Microsoft PowerPoint
Microsoft Excel
Analytical skills
Project management skills
Data interpretation

Location

Onsite

Work Type

Full-time
Onsite

Experience Level

8 years of professional experience in learning and development, training, education, or related field
2 years of supervisory or management experience

Education Level

Bachelor’s degree in Instructional Design, Education, Business or related field
Equivalent experience may substitute for degree

About the Company

CapMetro is an equal employment opportunity employer and committed to creating a welcoming environment for all employees.

Equal Opportunity

Prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws.
Makes hiring decisions based solely on qualifications, merit, and organization needs at the time.