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About the Role
Supermicro's Sales Support team is looking for a dynamic Sales Support Specialist to assist a Sales team in managing customers and their orders. This role serves as a liaison across internal departments, provides product information to customers, and supports customer account maintenance. The position involves processing daily sales orders and data entry.
Responsibilities
- Perform sales account maintenance.
- Provide technical and administrative product information.
- Perform daily clerical and office maintenance tasks, including typing correspondence, data entry, and processing documents.
- Generate quotations.
- Monitor inventory and follow up on estimated time of arrival (ETA) with purchasers.
- Act as a liaison between sales, purchasing, production, procurement, and logistics departments.
- Provide assistance for intra-company project coordination between sales and non-sales departments.
- Enter, monitor, and communicate directly with clients regarding order status.
- Facilitate credit issues and negotiate returns.
- Develop superior customer service relationships with prospects.
- Produce daily reports for clients.
- Provide backup support for supervisors and team members.
- Perform additional duties as requested by supervisors.
Requirements
- Experience in data entry, scheduling production, and tracking orders.
- A self-starter who can effectively work within a strong team culture.
- Must have strong and effective professional communication skills (written, speaking, and presentation).
- Experience in customer service and dealing with clients directly.
- Problem-solving skills are a must.
- Ability to work well in a high-pressure environment with tight deadlines.
Skills
- Data entry
- Scheduling production
- Tracking orders
- Professional communication
- Customer service
- Problem solving
Location
- USA
Work Type
- Full-time
Experience Level
- 5-7 years of relevant industry experience preferred
Education Level
- BA/BS degree preferred
Salary/Compensations
- $75,000 - $85,000
Benefits
- Comprehensive benefits package
- Eligibility for other forms of compensation, such as participation in bonus and equity award programs.
About the Company
- Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.
- We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms.
- Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.
- We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Equal Opportunity
- Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population.
- It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.