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About the Role
Kraken is seeking a Client Delivery Lead to transform how North American utilities operate. This hands-on role focuses on turning ambitious transformation strategies into sustainable new ways of working, partnering with utility leaders and frontline teams during significant change to redesign processes, build capability, and embed new behaviors.
Responsibilities
- Champion the Kraken H&O model and communicate best practices to clients.
- Lead the human and organizational workstream within client implementations.
- Coach and mentor client leaders, acting as a trusted advisor during change.
- Support clients in transforming recruitment and talent practices, focusing on reducing bias and championing diversity.
- Design and implement key operational processes, including workforce scheduling and functional workflows.
- Deliver leadership development programs.
- Produce clear facilitation materials, training content, and slide decks.
- Analyze performance data using Excel/Google Sheets to generate insights.
- Communicate and influence effectively to gain stakeholder commitment to change.
- Articulate Kraken's H&O value narrative, explaining its importance for people, performance, and the energy transition.
- Build and maintain trust-based relationships with senior client stakeholders.
- Contribute to the global H&O Practice by sharing insights and co-developing content.
Requirements
- Demonstrable experience working within or alongside North American energy utilities.
- Understanding of utility operations, including customer operations, workforce management, and operational performance.
- Ability to define success for a client and maintain that vision through ambiguity and change.
- Proven experience building trust-based relationships with senior client stakeholders.
- Comfort working within a globally distributed team.
- Based in or able to work from the New York office.
- Frequent travel across North America required.
- Right to live and work in the United States.
- Must have the right to work in the country they are applying to at the time of application; visa sponsorship is not offered.
Skills
- Client leadership
- Transformation strategy
- Organizational design
- Human design
- Coaching
- Mentoring
- Talent management
- Process design
- Leadership development
- Facilitation
- Data analysis
- Stakeholder engagement
- Influencing
- Communication
- Relationship building
- Excel
- Google Sheets
Location
- New York
- North America (travel required)
Work Type
- Full-time
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $70,000-$140,000
Benefits
- Medical, dental, and vision insurance options including FSAs
- Paid time off
- 401(k) plan with employer match
- Parental leave (biological, adoptive, and foster parents)
- Pre-tax commuter benefits
- Flexible working environment
- Equity Options
About the Company
- Kraken powers innovative global developments in energy, creating technology that redefines utilities and unlocks a new energy system.
- The company's operating system optimizes renewable generation, builds intelligent grids, and empowers utilities to deliver exceptional customer experiences.
- Kraken's mission is to improve the lives of one billion humans within the decade and shape a cleaner, better future.
- The Human and Organizational (H&O) Design Practice helps utilities realize transformation value by designing organizations and enabling people through change.
- The Practice focuses on Organizational Design (OD), Human Design (HD), and Client Delivery Leadership (CDL) to build a blueprint for the Utility of the Future.
Equal Opportunity
- Kraken is an equal opportunity employer and does not discriminate on the basis of any protected attribute.
- All applicants are considered without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
- Encourages applications from all qualified individuals, even if they do not meet 100% of the job requirements.
- Values the unique skills and perspectives that individuals bring to the team.