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About the Role

The Manager, Office Administration plays a pivotal role in shaping the day-to-day employee and visitor experience at Orchestration Works (OW). This role leads and orchestrates office operations, executive support, and front-desk services. This position is both hands-on and strategic, setting the standard for how the office functions while modeling inclusive, service-driven leadership. The Manager ensures that the Austin office operates as a welcoming, efficient, and values-driven environment that supports collaboration, innovation, and trust across the organization.

Responsibilities

Lead day-to-day office operations for the Austin location, ensuring a professional, efficient, and well-organized workplace.
Establish, document, and continuously improve office administration policies, procedures, and workflows.
Oversee facilities management, including maintenance coordination, space planning, safety protocols, and workplace services.
Ensure compliance with corporate governance, workplace safety requirements, and healthcare-related operational standards.
Coordinate business continuity and emergency preparedness planning for the office.
Provide high-level executive support, including calendar coordination, meeting logistics, travel support, and expense processing.
Orchestrate leadership meetings, offsites and events held at the Austin office.
Prepare and manage meeting materials, presentations, and documentation.
Serve as a trusted liaison between executives and internal and external stakeholders.
Partner with functional areas to support seamless onboarding and offboarding for associates.
Oversee front-desk operations, setting the standard for professionalism, hospitality, and service.
Ensure consistent reception coverage and a polished first impression for all visitors.
Manage visitor protocols, badging, access coordination, and office security processes.
Oversee general office communications, mail distribution, and shared inboxes.
Continuously improve the associate and guest experience through thoughtful service design.
Manage vendor relationships related to facilities, security, cleaning services, office supplies, and workplace services.
Monitor service-level agreements and oversee renewals.
Track and manage the office administration budget with strong financial stewardship.
Identify cost efficiencies while maintaining a high-quality workplace experience.
Collaborate closely with HR, IT, Finance, and Corporate Operations to align office operations with broader organizational goals.
Coordinate office technology and workplace tools in partnership with IT.
Identify opportunities to improve administrative efficiency, associate engagement, and operational effectiveness.

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, or a related field, or equivalent professional experience.
5+ years of experience in office administration, executive support, corporate operations, or facilities management.
Proven experience supporting executive-level leaders with discretion and professionalism.
Experience in healthcare, healthcare IT, or another regulated industry.
Demonstrated ability to build, document, and scale administrative processes.
Strong vendor management and budget tracking experience.
Exceptional organizational, communication, and problem-solving skills.
Ability to operate independently while influencing across teams.
Experience supporting a growing or transforming organization.
Familiarity with healthcare compliance concepts in a corporate environment (e.g., HIPAA awareness).
Experience in multi-site or hybrid workplace environments.
Certifications in facilities management or business operations (CFM, PMP, CAP).
Prior oversight of reception or front-office service models.
Must reside and be authorized to work within the United States.

Skills

Ensemble Leadership & Influence
Operational Excellence
Executive Presence
Service & Hospitality Mindset
Process Improvement
Financial & Vendor Stewardship
Compliance Awareness
Cross-Functional Collaboration
Discretion & Trust

Location

Austin, TX

Work Type

Onsite
Full-time

Experience Level

5+ years of experience

Education Level

Bachelor's degree

Salary/Compensations

$55K - $80K/year

Benefits

Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Professional development opportunities, including earning a professional certification relevant to their field and tuition reimbursement.
Quarterly and annual incentive programs.

About the Company

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups.
They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy.
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024

Equal Opportunity

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.