Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Soft Services Specialist role.
Rezi rewrites your resume against JLL's job description. Free.
Tailor your resume to this Soft Services Specialist role.
Rezi rewrites your resume against JLL's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Soft Services Specialist posting at JLL — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Soft Services Specialist posting at JLL — free, in seconds.
About the Role
The Soft Services Specialist supports soft services operations within the Carolinas Region portfolio, ensuring adherence to approved processes, procedures, and all local, state, and federal mandates. This client-facing role requires exceptional customer service and communication skills, both in-person and virtually, while enhancing personal and professional development.
Responsibilities
- Ensure food services, mail services, conference services, copy centers, fitness centers, media services, secure destruction services, and parking are executed consistently with global standard processes and professional brand image, while complying with applicable laws.
- Conduct monthly, quarterly, and annual on-site operational assessments of vendor service level agreements, policy compliance, and performance metrics.
- Build strong relationships and collaborate within the facility management team and with vendors and the Client.
- Anticipate and respond to Client needs and concerns, serving as the initial point of contact for Soft Services inquiries.
- Prioritize the customer experience in all interactions while adhering to approved policies and procedures.
- Assist with routing and dispatching work orders to technical staff, vendors, or other service providers.
- Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or operational disruptions.
- Engage in continuous improvement and innovation by leveraging business intelligence and adopting best practices.
- Support cost reduction programs while managing risk.
- Implement strategic initiatives as directed by Soft Services leadership.
- Perform additional job duties as requested.
Requirements
- Bachelor’s degree or equivalent education and experience.
- 2-3 years of prior experience in supply chain (vendor) management, operations, hospitality services, or facility/property management.
- Knowledge of commercial real estate is preferred.
- Outstanding attention to detail.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Highly collaborative with strong interpersonal skills and a track record of excellent customer service.
- Ability to work independently with strong prioritization and time management skills.
- Highly organized with a proactive mindset.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, and Access).
- Must be authorized to work in the United States without sponsorship.
Skills
- Customer Service
- Communication Skills
- Vendor Management
- Operations Management
- Facility Management
- Microsoft Office Suite
Location
- On-site – Austin, TX
Work Type
- On-site
Experience Level
- 2-3 years
Education Level
- Bachelor's degree or equivalent
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
About the Company
- JLL empowers employees to shape a brighter way forward by combining world-class services, advisory, and technology for clients in the real estate industry.
- JLL is a leading global provider of real estate and investment management services.
- JLL harnesses the power of artificial intelligence (AI) to accelerate meaningful connections between candidates and opportunities.
Equal Opportunity
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
- If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
- For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.