Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Client Engagement Specialist, Global Risk Insights (EMEA) role.

Rezi rewrites your resume against Dow Jones's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Client Engagement Specialist, Global Risk Insights (EMEA) posting at Dow Jones — free, in seconds.

About the Role

The Client Engagement Specialist (CES) manages all renewal aspects for a defined set of Global Risk Insights (GRI) customers in the EMEA region, responsible for retaining existing contract revenue and supporting upsells. This role requires liaising with internal teams to ensure client needs are met and driving successful renewals to maintain a strong revenue base for Dow Jones. Success is measured by the retention rates of assigned GRI accounts.

Responsibilities

Create, own, and ensure buy-in for the retention strategy for assigned GRI accounts in collaboration with the Account Executive and GRI CES colleagues.
Proactively provide management and the collaborating team with a clear picture of high-risk renewal accounts and strategies to address them.
Ensure appropriate product utilization for a defined set of GRI customers by monitoring internal Tableau reports and other data sources monthly.
Ensure smooth and timely onboarding of new customers and users, including appropriate customer training, either directly or in collaboration with the Product Training Specialist team.
Act as an internal point of contact for GRI product training in the EMEA region, collaborating with global GRI CES colleagues and the Product Training Specialist team.
Oversee the entire renewal lifecycle, including pricing, contracting, invoicing, and client support, to ensure customer concerns are addressed efficiently.
Support Commercial colleagues in delivering upsells of GRI products into existing accounts to maximize customer ROI.
Develop a thorough understanding of customers, including their business groups, value derived from DJ services, business/industry, competitor solutions, and current/developing needs.
Understand how clients derive value from DJ services/products and identify key decision-makers.
Serve as an internal conduit for client feedback and competitive intelligence to DJ Product, Content & Marketing.
Act as the subject matter expert for GRI products in the EMEA region.
Identify opportunities for increased revenue (up-selling and cross-selling) within assigned accounts and collaborate with the sales team to pursue them.
Collaborate with the Account Executive and other GRI CES colleagues to build and execute Client Success Plans (CSPs) for a defined set of customers.
Analyze client usage trends and behaviors monthly to adjust CSPs accordingly and pass potential upsell opportunities to relevant Account Managers.
Maintain accurate client records within the company's systems.
Communicate with clients primarily via telephone and email, with occasional face-to-face meetings in the EMEA region.

Requirements

Minimum 2-4 years of proven success in client engagement, customer success, or account management.
Experience and interest in Geopolitics, Risk, Security, and Intelligence is highly desirable.
Exceptional English-language written and verbal communication skills.
Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment.
Excellent project management and organizational skills with a keen attention to detail.
Proficient in Microsoft Office suite & Google Drive.
Knowledge of Salesforce & Tableau is desirable.
Additional European languages are desirable (Spanish preferred).

Skills

Client Engagement
Customer Success
Account Management
Geopolitics
Risk
Security
Intelligence
Communication (Written and Verbal)
Multi-tasking
Time Management
Project Management
Organizational Skills
Attention to Detail
Microsoft Office Suite
Google Drive
Salesforce (Desirable)
Tableau (Desirable)
European Languages (Spanish Preferred)

Location

EMEA region

Work Type

Hybrid

Experience Level

Min 2-4 years

Benefits

Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Insurance Plans
Lifestyle programs & Wellness Resources
Education Benefits
Family Care Benefits & Caregiving Support
Commuter Transit Program
Subscription Discounts
Employee Referral Program

About the Company

Dow Jones - Global Business Operations

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.