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About the Role
The Temporary IT Service Desk Coordinator provides short-term technical support to internal users, helping maintain day-to-day IT operations while delivering a positive customer experience. This role serves as a first point of contact for basic hardware, software, and technology-related issues, assisting with troubleshooting, equipment setup, and support request management. This position is intended to provide temporary capacity and operational support to the IT team during periods of increased workload, special projects, or staffing transitions.
Responsibilities
- Respond to user requests through phone, email, ticketing systems, and other support channels.
- Troubleshoot and resolve basic hardware, software, and technology issues.
- Escalate complex technical issues to appropriate IT resources.
- Provide professional, timely, and customer-focused support.
- Assist with the setup, configuration, and deployment of computers and peripherals.
- Support Windows and Mac devices, including basic troubleshooting and maintenance.
- Assist with workstation moves, device replacements, and equipment provisioning.
- Log, update, and track support requests in the ticketing system.
- Document troubleshooting activities and issue resolutions.
- Follow established IT procedures and support processes.
- Assist with tracking and maintaining IT equipment inventory.
- Support device deployment, collection, and inventory record updates.
- Help ensure IT assets are properly documented and accounted for.
- Provide administrative and operational support to the IT team as needed.
- Assist with assigned projects and workload management initiatives.
- Uphold Laerdal Values while supporting internal customers and colleagues.
Requirements
- Associate's degree, technical certification, or equivalent experience preferred.
- 1–3 years of experience in a help desk, service desk, or technical support role.
- Experience supporting Windows and Mac operating systems.
- Familiarity with Microsoft 365 applications and common business technologies.
- Experience using ticketing systems and IT support tools.
- Strong troubleshooting, problem solving, organizational, and communication skills.
- Ability to manage multiple requests in a fast-paced environment.
- Customer-focused with the ability to work independently and as part of a team.
Skills
- Supporting remote and hybrid users
- Active Directory
- User account management
- Device support
- Basic networking
- Endpoint security knowledge
- AI-powered tools to improve productivity and support efficiency
Location
- NY based office
Work Type
- Temporary
- Full-office presence
- Hybrid
- Compressed Work Week
Experience Level
- 1-3 years
Education Level
- Associate's degree
- Technical certification
Salary/Compensations
- $25-$30 per hour
Benefits
- Generous PTO & Holidays
- Hybrid and Compressed Work Week (for operations-based roles only)
- Comprehensive Medical, Dental, and Vision
- HSA & FSA Account Options, with employer HSA contribution
- 401k with Employer Match & Profit Sharing
- Tuition Reimbursement
- Wellness Reimbursement Program
- Professional Development Opportunities
- Pet Insurance
- Subsidized Cafeteria in NY based office
About the Company
- Laerdal Medical Corporation is committed to provide equal employment opportunities to all applicants and employees without regard to race, color, citizenship status, religion, sex, sexual orientation, gender identity, martial status, age, genetic information, status as an individual with a disability, status as a protected veteran or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Equal Opportunity
- Laerdal Medical Corporation is committed to provide equal employment opportunities to all applicants and employees without regard to race, color, citizenship status, religion, sex, sexual orientation, gender identity, martial status, age, genetic information, status as an individual with a disability, status as a protected veteran or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.