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About the Role
Provide exceptional service to all residents, prospective residents, guests, clients, and vendors. Concierge team members are the face of the property while promoting a sense of community.
Responsibilities
- Welcome residents and guests, answer the Concierge phone line, manage after-hours package pickup, address resident inquiries and concerns, update communication logs on the resident portal, and manage general security.
- Provide information, resources, and a welcoming environment for residents, customers, vendors, and neighbors.
- Possess sound knowledge of the community and surrounding area to answer questions with certainty.
- Build strong relationships with current and future members of the resident community.
- Maintain positive relationships with residents to ensure open and effective communication.
- Assist with on- and off-site resident events and initiatives.
- Provide marketing support with social media postings, blogging, and internet presence.
- Work as part of the site team to ensure sociable and pleasurable environments for events.
- Provide general resident services such as carrying items to suites, calling taxis, scheduling reservations, and amenity reservations.
- Ensure property inventory in the Community Amenities area.
- Monitor and assist with Amenity reservations and events.
- Review the Activity Log and be ready to begin work at the commencement of the shift.
- Maintain an appropriate level of confidentiality and discretion regarding residents.
- Adhere to all property guidelines and standards of performance.
- Maintain work area to an appropriate level of presentation.
Requirements
- Completion of High School or general education degree (GED).
- 2+ years in an upscale customer service/concierge setting preferred.
- Existing knowledge of neighborhood and community preferred.
- Flexibility to work on a rotating schedule (evenings & weekends) is required.
- A commitment to 'Best in Class' Customer Service.
- A professional demeanor with strong communication skills.
- Ability to accurately listen, understand, and respond to issues appropriately.
- Ability to work and act independently using good judgment when assessing difficult situations.
- Strong problem-solving skills.
- Superior organizational and time management skills with the ability to multi-task/prioritize and work under tight timelines.
- Demonstrated high degree of integrity and diplomacy.
Skills
- Customer Service
- Concierge
- Communication
- Problem-solving
- Organizational skills
- Time management
- Multi-tasking
- Prioritization
- Integrity
- Diplomacy
- Social Media
- Blogging
- Internet Presence
Experience Level
- 2+ years
Education Level
- High School Diploma or GED
Benefits
- Total compensation and benefits package
About the Company
- Rhapsody has built its company culture around its core values of Respect, Integrity, Dedication and Transparency.
- Every team member plays a vital role at Rhapsody, so they provide training, support, and tools needed for success.
- Rhapsody offers exceptional career paths and opportunities for advancement.
- Rhapsody values diversity and is committed to equal opportunity in employment.
- Rhapsody is committed to making it an amazing and unique place to work.
Equal Opportunity
- Rhapsody values diversity and is committed to equal opportunity in employment.